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Upcoming Webinars

Call center ROI business case presented by Jimmy Chebat in The Engagement Architecture Episode 5
Webinar

Building the Reinforcement Economy | The Engagement Architecture Ep. 5

The finale is the business case. Register for Episode 5 with Jimmy Chebat and leave knowing the number and how...

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On-Demand Replays

Call center onboarding and new-hire ramp presented by Jimmy Chebat in The Engagement Architecture Episode 4
Webinar

Engineering the Ramp | The Engagement Architecture Ep. 4

Most call center onboarding programs end the day training ends. That is why the ramp collapses in week three. You...

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Performance management framework and the Five Pillars presented by Jimmy Chebat in The Engagement Architecture Episode 3
Webinar

The Five Pillars | The Engagement Architecture Ep. 3

If the system produces the performance, what does a system that produces good performance actually look like? That is the...

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Jimmy Chebat, Founder and CEO of ZIZO Technologies, hosting Performance as Behavior, Engagement Architecture Episode 2
Webinar

Performance as Behavior | The Engagement Architecture Ep. 2

Performance is behavior, not a trait — and your system shapes it. In this live session on June 24, Jimmy...

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Jimmy Chebat presenting on frontline attrition in The Engagement Architecture Episode 1
Webinar

Stop Blaming the Workforce | The Engagement Architecture Ep. 1

In Episode 1 of The Engagement Architecture, Jimmy Chebat breaks down what's really driving frontline attrition — and why it's...

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ZIZO and Latitude webinar replay: Attrition Hurts Performance with Jimmy Chebat, Cris Bjelajac, and DJ Perry
Webinar

Attrition Hurts Performance

Why most performance strategies fail when attrition goes unaddressed — and how a purpose-built performance system changes the outcome for...

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