If the system produces the performance, what does a system that produces good performance actually look like? That is the question behind every performance management framework, and it is the one most operations leaders never get a straight answer to. In Session 3 of The Engagement Architecture, we answer it.
Inside the performance management framework
Join Jimmy Chebat, Founder and CEO of ZIZO Technologies, for the blueprint: the five design variables behind every performance system, why your weakest one quietly caps the other four, and a one-question diagnostic to find your gaps.
What you’ll walk away with
- The five design variables that determine what any performance system produces
- Why your weakest pillar caps the other four, and how to spot it
- A one-question diagnostic to locate your biggest gap
- The Pillar Scorecard, run live, so you leave knowing the one to fix first
No sales pitch. 45 minutes. A real framework.
Who should attend
This session is built for operations managers, contact center directors, and SMB owners who own a number and a team. If you have ever rebuilt incentives, coaching, or scorecards and watched performance snap right back to where it started, the problem is usually the performance management framework underneath, not the people on top of it. Bring your current setup. You’ll leave able to score it.
Save your seat
Date: Wednesday, July 22, 2026
Time: 1:00 PM EST
Duration: 45 minutes
About your host
Jimmy Chebat is the Founder and CEO of ZIZO Technologies and the author of The Engagement Architecture, the framework this series is built on. He leads each session in the series and the roundtable discussions that follow.
About the series
The Engagement Architecture is a multi-part series on building frontline performance systems that actually hold. Catch the earlier sessions:
- Episode 1: Stop Blaming the Workforce
- Episode 2: Performance as Behavior