Most call center onboarding programs end the day training ends. That is why the ramp collapses in week three. You have the five design variables, so why does the curve still break in the same place every time?
What this session covers
Join Jimmy Chebat, Founder and CEO of ZIZO Technologies, for Session 4 of The Engagement Architecture series. This is the construction: the three phases of the first 90 days, what to engineer in each one, and why the cliff between training and nesting is where your attrition quietly lives.
Why Call Center Onboarding Breaks at the Handoff
New hires do not leave because the classroom failed them. They leave when the structure they had in training disappears the moment they hit the floor. Reinforcement thins out, feedback slows down, and the behaviors you just paid to build stop being measured. Session 4 walks each transition in the ramp and shows what has to be engineered to hold it.
What You Will Walk Away With
- The three phases of the first 90 days, and what to engineer in each one
- Where the training-to-nesting cliff sits on your floor, and what falls through it
- The Ramp Map, run live, so you see the full 90-day structure end to end
- A 3×5 diagnostic you score against your own floor
- The one transition costing you people first, named before you leave
No sales pitch. 45 minutes. A real framework.
Who Should Attend
This session is built for the people who own call center onboarding: operations managers, workforce and training leaders, and BPO and collections executives who watch new-hire classes shrink between graduation and production. If you are measured on 90-day retention, speed to proficiency, or the cost of backfilling seats, this one is for you. Session 4 stands on its own, though the earlier episodes give you the design variables it builds on.
Save Your Seat
Date: [DATE]
Time: [TIME] EST
Duration: 45 minutes
About Your Host
Jimmy Chebat is the Founder and CEO of ZIZO Technologies and the author of The Engagement Architecture, the framework this series is built on. He leads each session in the series and the roundtable discussions that follow.
About the Series
The Engagement Architecture is a multi-part series on building frontline performance systems that hold. Catch the earlier sessions: