Every performance system eventually meets the same question, and it is never about behavior. It is about call center ROI: who is funding this, and what did it return?
Why Call Center ROI Is Where the Case Gets Won or Lost
If the system produces the performance, someone has to fund it, and someone has to prove it paid for itself. Most operations leaders lose that argument before it starts, because the money conversation happens in a different language than the floor conversation.
In the finale of The Engagement Architecture, ZIZO Founder and CEO Jimmy Chebat builds the business case live. Where the money to fund a reinforcement economy already sits inside your operation. How to make the case in the terms your CFO already uses. And how to prove the return inside the first 90 days rather than at the end of the fiscal year.
You leave knowing the number and how to defend it. No sales pitch, 45 minutes, a real framework.
What This Session Covers
- Where the funding for a reinforcement economy already exists in your current operating budget
- How to build the business case in the terms finance uses, not the terms operations uses
- Which measures hold up under scrutiny and which ones get dismissed
- How to prove the return inside the first 90 days
- The business case built live, end to end, so you can rebuild it on your own numbers
Who Should Attend
Written for the people who have to ask for the money and then answer for it: operations managers, contact center and collections directors, BPO leaders, and the finance partners who sign off. If you have ever had a performance program stall at budget review, this is the session for that problem.
Save Your Seat
Episode 5 airs live on Wednesday, September 23 at 1:00 PM ET and runs 45 minutes, with time for questions at the end. Register here to join Jimmy Chebat.
About the Series
This is the fifth and final episode of The Engagement Architecture, a five-part series built on Jimmy Chebat’s framework for designing what a performance system produces. Each session stands alone, but they build:
- Episode 1, Stop Blaming the Workforce: why frontline attrition is a design problem
- Episode 2, Performance as Behavior: what your current system is teaching your team
- Episode 3, The Five Pillars: the blueprint itself
- Episode 4, Engineering the Ramp: the first ninety days
ZIZO is a behavioral reinforcement platform for contact center, collections, and BPO floors. If you would rather see it against your own numbers than hear about it, book a demo.