Attrition isn’t just a retention issue. It’s a direct constraint on performance.
Why Attrition and Performance Are the Same Problem
Most organizations treat these as two separate issues. As a result, HR owns retention while operations owns performance. However, the data tells a different story. When frontline attrition climbs, performance collapses. Moreover, no amount of incentives, coaching, or engagement programs can outrun a workforce that keeps turning over.
In this webinar, we break down why most organizations struggle to lift performance. Despite heavy investment in traditional levers, results stay flat. Furthermore, we share what actually works instead.
Meet the Speakers
Join ZIZO Founder & CEO Jimmy Chebat alongside Latitude’s Cris Bjelajac (VP of Business Operations) and DJ Perry (Sr. Account Executive) for a candid conversation on the hidden cost of attrition, why traditional performance levers fall short, and how a purpose-built performance system changes the equation for frontline teams.
What You’ll Learn
– Why attrition is a performance problem, not just an HR problem
– Where incentives, coaching, and engagement programs typically break down
– How real-time visibility and structured accountability drive sustained performance
– The role of a unified performance system in retaining frontline talent
– Practical shifts you can apply right away to reduce turnover and lift output
Real Operational Insights, Not Surface-Level Advice
This conversation moves past generic tips. Instead, it dives into the operational realities frontline leaders face every day. For example, Jimmy, Cris, and DJ share what they’ve seen work across industries where attrition runs high. Likewise, they cover environments where performance pressure runs even higher. As a result, you’ll get insights drawn from contact centers, BPOs, field service, and operations-heavy teams.
By the end, you’ll have a clearer framework for diagnosing your current strategy. In addition, you’ll see what it takes to build a system that retains your best people. At the same time, you’ll learn how to raise the floor on everyone else.
Who Should Watch
– Operations leaders responsible for frontline team performance
– HR and People Ops leaders managing attrition and workforce planning
– Executives connecting retention investments to performance outcomes
– Anyone building or evaluating performance management systems
Ready to See It in Action?
Maybe you’re rethinking your current approach. Or perhaps you’re just starting to question why your existing programs aren’t delivering. Either way, this replay gives you the operational lens to drive real change.
Want to see how ZIZO builds this into a working system? Book a demo or explore more on our blog.