Meet ZIZO at Call Center Campus 2026
May 17–20, 2026 | The Wigwam Resort | Phoenix, Arizona
ZIZO is proud to be a sponsor, exhibitor, and roundtable discussion leader at BenchmarkPortal’s Call Center Campus 2026 — the contact center industry’s premier event for operations leaders ready to move from ideas to action.
So if you’re attending, let’s connect.
👉 Book a Meeting With Our Team
Why We’ll Be There
Call Center Campus brings together the leaders solving the exact problems ZIZO was built for: agent engagement, attrition, and frontline performance at scale. Over four days at the Wigwam Resort, contact center executives from organizations like Amazon, Salt River Project, MAXIMUS, Bread Financial, and Cigna gather to compare notes, share what’s working, and chart what’s next.
This year, our team will be doing three things on-site:
🎯 Sponsoring the Event
First, ZIZO is a proud 2026 sponsor of Call Center Campus, joining a lineup of organizations committed to advancing the contact center industry.
🏢 Exhibiting in the Exhibit Hall
In addition, you can stop by booth #107 to see ZIZO live. We’ll walk you through how gamified performance management is helping SMB contact centers lower attrition, lift productivity, and turn daily KPI tracking into something agents actually engage with.
🎙️ Leading a Roundtable Discussion
Finally, on Day 2 (Tuesday, May 19), ZIZO Founder & CEO Jimmy Chebat will lead a roundtable titled “The Ramp That Keeps Collapsing: Why Your First 60 Days Are a Design Problem, Not a People Problem” — drawing on the framework from his book The Engagement Architecture.
In addition, Jimmy will sit alongside discussion leaders from Banner Health, Boeing, TriWest Health Alliance, Call Finder, and BMP ConneX.
Notably, roundtables run twice — at 3:15 PM and 3:45 PM — so attendees can join two different conversations.
What You’ll Get Out of Jimmy’s Roundtable
Every contact center leader has lived the pattern. A full training class of twenty thins to almost nothing by day sixty. You raise wages. You tighten screening. You coach harder. However, the curve doesn’t change.
In fact, the first 90 days are when contact centers lose 30–50% of new agents — and where every dollar of recruiting and training spend either pays off or evaporates. Most operations leaders know the problem. However, far fewer have an actual framework for fixing it.
This roundtable reframes early-onset attrition as a system problem, not a people problem. Drawing on behavioral science and 20 years of frontline operations experience, Jimmy will walk the room through a diagnostic framework — the Five Pillars of Engagement Architecture — that helps leaders identify whether their performance environment is building traction or producing rational exits.
By the end of the 60-minute session, attendees will be able to:
- Distinguish a workforce problem from a system problem — and know which one they’re actually dealing with
- Apply the Engagement Architecture audit question to their own operation: “What behaviors does our system actually reinforce most during the first 30 to 60 days?”
- Identify which of the Five Pillars — Reinforcement Density, Performance Visibility, Behavioral Controllability, Recognition Velocity, or Progressive Architecture — is most broken in their current environment
- Name at least three specific ramp failure points driving their early attrition curve
- Share and receive peer practices around what’s working in early-tenure retention across different operation types
Above all, this is a discussion, not a presentation. After all, the best insights come from peer exchange — leaders recognizing their own floor in someone else’s description, and discovering that the pattern is structural rather than random.
So bring your hardest ramp problem. The room is built for working through it.
Meet the ZIZO Team On-Site
In total, three members of our team will be at the Wigwam — and all three are easy to flag down between sessions.
Jimmy Chebat — Founder & CEO
Jimmy is the founder of ZIZO and the author of The Engagement Architecture — the framework at the center of his Day 2 roundtable. Based in Buffalo, NY, Jimmy spent 20 years building and studying frontline performance operations in the accounts receivable management and contact center industries — watching good people leave well-run operations and asking why the standard playbook never seemed to fix it. That question became the framework. Connect on LinkedIn →
Victoria Edwards — Senior VP of Revenue
Victoria leads ZIZO’s revenue organization and works directly with contact center operations leaders to map gamification to specific KPIs. She’ll be at the booth and available for strategic conversations. Connect on LinkedIn →
Gavin Fredricks — Sales Assistant
Gavin is your first stop for scheduling, demos, and follow-ups during the event. Connect on LinkedIn →
Schedule Time With Us
Of course, calendars fill fast at events like this. So if you want a focused 20-minute conversation about your operation — instead of trying to catch us between sessions — book a slot in advance.
📅 Book a Meeting With ZIZO at Call Center Campus
Prefer to drop by? Visit booth #107 in the Exhibit Hall during any break.
About Call Center Campus 2026
Call Center Campus is BenchmarkPortal’s annual contact center symposium, held at the Wigwam Resort in Litchfield Park, Arizona. Specifically, the 2026 program focuses on the realities of AI adoption, frontline engagement, and the leadership skills that drive sustained contact center performance.
Overall, the full event runs May 17–20, with two main conference days on May 18 and 19. In addition, speakers include leaders from Amazon Web Services, Etech Global Services, Working Solutions, Alta Resources, Gallup, Bread Financial, and BenchmarkPortal’s own expert team.
Learn more or register at BenchmarkPortal.com →
Frequently Asked Questions
Will ZIZO be at Call Center Campus 2026?
Yes. In fact, ZIZO is a sponsor and exhibitor at Call Center Campus 2026, taking place May 17–20 at the Wigwam Resort in Phoenix, Arizona. In addition, Founder & CEO Jimmy Chebat is leading a roundtable discussion on Day 2 of the conference.
Where is Call Center Campus 2026 being held?
The Wigwam Resort, located in Litchfield Park in the greater Phoenix, Arizona area. Specifically, the event runs May 17–20, 2026.
Who from ZIZO will be at the event?
In total, three team members will be on-site: Jimmy Chebat (Founder & CEO), Victoria Edwards (Senior VP of Revenue), and Gavin Fredricks (Sales Assistant).
What is ZIZO’s roundtable about?
Jimmy Chebat’s roundtable, “The Ramp That Keeps Collapsing: Why Your First 60 Days Are a Design Problem, Not a People Problem,” is built on the framework from his book The Engagement Architecture. Specifically, the session reframes early-onset attrition as a system problem rather than a workforce problem. In addition, attendees walk through the Five Pillars of Engagement Architecture — Reinforcement Density, Performance Visibility, Behavioral Controllability, Recognition Velocity, and Progressive Architecture — and leave with a diagnostic audit question they can apply to their own operation immediately.
When is ZIZO’s roundtable?
Notably, the roundtable runs twice on Tuesday, May 19 — at 3:15 PM and 3:45 PM — so attendees can participate in two different sessions.
Can I book a meeting with ZIZO at Call Center Campus?
Yes. So use the booking link on this page to reserve a 20-minute slot, or stop by booth #107 in the Exhibit Hall during any conference break.
What does ZIZO do?
ZIZO is a gamified performance management platform built for SMB contact centers and operations teams with repetitive, KPI-driven workflows. Specifically, we use behavioral science and gamification to lower attrition, lift engagement, and turn daily metrics into something agents actually care about.