How to Reduce Call Center Attrition: 9 Strategies That Actually Work

By Jimmy Chebat, CEO & Founder of ZIZO If you’ve been searching for how to reduce call center attrition, you already know it’s the most expensive problem most operations leaders pretend is unsolvable. Industry benchmarks consistently place annual agent turnover between 30% and 45% — and in some sectors like collections and outbound sales, it […]