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Align Performance Across Clients.
Scale with Confidence.

ZIZO helps BPOs unify agent performance, reduce churn, and drive results across multiple clients, campaigns, and geographies—all through one gamified, automated platform.

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BPOs

BPO Challenges We Solve

  • High early-stage turnover and disengaged agents
  • Inconsistent performance across clients and locations
  • Manual reporting and contest creation drains leadership time
  • Limited visibility into individual and campaign-level KPIs
  • Difficulty motivating remote, hybrid, and offshore teams

How ZIZO Helps BPO Teams

Live Performance Dashboards by Client

Track productivity, compliance, revenue, or service metrics in real time—customized for each campaign and instantly visible to managers and agents alike.

Gamified Motivation Across Shifts, Sites & Regions

Keep agents energized and aligned with daily challenges, cross-site contests, and rank-based recognition, no matter where they work.

Recognition That Scales With You

ZIZO’s automated rewards and peer-to-peer shoutouts help build a culture of appreciation that spans continents—boosting morale and reducing attrition.

Integrates With Any CRM, Dialer, or Support Stack

Whether you’re handling collections, sales, or support, ZIZO connects via API or SFTP to your systems of record to automate contest tracking, KPI visibility, and coaching.

"ZIZO isn’t just a tool; it’s become an integral part of our culture. The way it has brought our team together, motivated them, and made their work more enjoyable has been invaluable."
Director of OperationsPFC USA
“ZIZO shows a clear picture of where I’m at each day — it makes me want to do more.”
Collection AgentMJR Capital
"ZIZO has made our day-to-day business operation easy, way easier than before. It allows me to keep the atmosphere in the office high and upbeat. Having this information in the click of a button has helped us tremendously and without this, I’d be spending hours doing things ZIZO now does for me automatically!"
Kelsey Keim, ManagerGreat Lakes Processing Services
"Thank you and thank you. I am “outbound payment winner” the last 3 months. Trying to keep my streak going. ZIZO is my motivator. I have 12 years with this company and this has reignited my competitiveness."
Rebekah J, Collection AgentPFC USA
"ZIZO makes it easy to see the ups and downs of collection days and to help pinpoint any trends that may need to be addresses. The gameplay is the best part of ZIZO. It really helps to motivate the team and keep them focused on performance."
Kim, ManagerCBE Companies
"The ROI isn't just about more volume—it's about more efficiency per agent. That's the real value ZIZO delivers."
Ryan, Director of OperationsMJR Capital
"Before ZIZO, my job felt like a grind. Now, I actually look forward to the challenges each day. It's made my work feel more meaningful and rewarding."
Front Line EmployeePFC USA
"ZIZO has transformed our office. The team is more engaged, and there's a noticeable shift in energy. People are excited to come to work and see how they can climb the leaderboard."
Director of OperationsPFC USA

Key Features

  • Multi-Campaign & Multi-Client KPI Dashboards
  • Gamified Performance Management
  • Daily Challenges & Cross-Team Leaderboards
  • Recognition Tools for Global Teams
  • Coaching Alerts & Trend-Based Insights
  • Secure, Scalable, and SOC 2-Compliant

Common Roles We Support

  • Director of Operations
  • BPO Client Success Leads
  • Workforce & Quality Managers
  • Regional Site Leadership
  • HR & Learning & Development Teams

Start Driving Performance Today

Increase productivity by up to 96% with a proven, gamified performance engine.

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