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Empower Healthcare Teams. Improve Outcomes.

ZIZO helps healthcare contact centers improve patient experience, reduce turnover, and streamline performance management—turning every interaction into an opportunity to engage and excel.

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Healthcare Challenges We Solve

  • High attrition due to stressful, high-volume work
  • Low engagement from repetitive patient scheduling and follow-ups
  • Manual tracking of performance metrics and compliance standards
  • Delayed coaching and lack of real-time visibility
  • Difficulty motivating and retaining frontline staff

How ZIZO Helps Healthcare Teams

Live Visibility into Patient Experience Metrics

Track critical KPIs like average handle time, first-call resolution, scheduling accuracy, and service level adherence—empowering agents and enabling proactive leadership.

Gamified Goals for Service Excellence

Turn call quality, appointment bookings, and policy compliance into achievable, rewarding challenges that align frontline behavior with operational goals.

Recognition That Uplifts and Retains

Use leaderboards, badges, and peer-to-peer kudos to reward positive behavior and improvement—not just volume or speed—building pride in quality service.

Integrates Seamlessly EMR & Contact Tools

ZIZO connects via API or SFTP to your existing systems to automate reporting and unify data—eliminating spreadsheets and delays.

"ZIZO isn’t just a tool; it’s become an integral part of our culture. The way it has brought our team together, motivated them, and made their work more enjoyable has been invaluable."
Director of OperationsPFC USA
“ZIZO shows a clear picture of where I’m at each day — it makes me want to do more.”
Collection AgentMJR Capital
"ZIZO has made our day-to-day business operation easy, way easier than before. It allows me to keep the atmosphere in the office high and upbeat. Having this information in the click of a button has helped us tremendously and without this, I’d be spending hours doing things ZIZO now does for me automatically!"
Kelsey Keim, ManagerGreat Lakes Processing Services
"Thank you and thank you. I am “outbound payment winner” the last 3 months. Trying to keep my streak going. ZIZO is my motivator. I have 12 years with this company and this has reignited my competitiveness."
Rebekah J, Collection AgentPFC USA
"ZIZO makes it easy to see the ups and downs of collection days and to help pinpoint any trends that may need to be addressed. The gameplay is the best part of ZIZO. It really helps to motivate the team and keep them focused on performance."
Kim, ManagerCBE Companies
"The ROI isn't just about more volume—it's about more efficiency per agent. That's the real value ZIZO delivers."
Ryan, Director of OperationsMJR Capital
"Before ZIZO, my job felt like a grind. Now, I actually look forward to the challenges each day. It's made my work feel more meaningful and rewarding."
Front Line EmployeePFC USA
"ZIZO has transformed our office. The team is more engaged, and there's a noticeable shift in energy. People are excited to come to work and see how they can climb the leaderboard."
Director of OperationsPFC USA

Key Features

  • Customizable KPI Dashboards (CSAT, AHT, FCR, etc.)
  • Gamified Challenges Aligned with Compliance
  • Daily Leaderboards & Achievement Badge
  • Automated Coaching Triggers
  • HIPAA-Ready Data Practices & SOC 2 Compliance
  • Integration with Major EHR and Patient Contact Systems

Common Roles We Support

  • Director of Patient Services
  • Contact Center Manager
  • VP of Operations
  • Workforce Management
  • HR & Training Leaders

Start Driving Performance Today

Increase productivity by up to 96% with a proven, gamified performance engine.

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