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Home / Who It’s For / Ecommerce Customer Support

Gamify Support.
Boost CSAT.
Retain Top Reps.

ZIZO helps ecommerce customer support teams reduce burnout, speed up resolution, and improve customer satisfaction—by turning daily tasks into a motivating, performance-driven experience.

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Customer Support

Ecommerce Support Challenges We Solve

  • High turnover in remote or outsourced support teams
  • Agent burnout from repetitive tickets and low recognition
  • Delays in coaching due to limited real-time data
  • Manual performance tracking across multiple systems
  • Difficulty keeping service levels consistent at scale

How ZIZO Helps Ecommerce Support Teams

Real-Time Support Performance Insights

Track key support KPIs like first-response time, resolution rate, CSAT, ticket backlog, and QA scores in real time—so agents stay focused and managers stay ahead.

Gamified Goals That Drive Better Service

ZIZO transforms ticket handling into achievement-based challenges—daily quests, leaderboards, and level progression help reps stay engaged and on target.

Recognition That Feels Personal, Not Generic

From digital badges to team shoutouts and performance coins, ZIZO makes appreciation visible, frequent, and connected to key behaviors—boosting morale and retention.

Integrates with Helpdesk, Chat, and CX Tools

ZIZO connects to Zendesk, Intercom, Gorgias, Freshdesk and more via API or SFTP—automating performance tracking and eliminating spreadsheet chaos.

"ZIZO isn’t just a tool; it’s become an integral part of our culture. The way it has brought our team together, motivated them, and made their work more enjoyable has been invaluable."
Director of OperationsPFC USA
“ZIZO shows a clear picture of where I’m at each day — it makes me want to do more.”
Collection AgentMJR Capital
"ZIZO has made our day-to-day business operation easy, way easier than before. It allows me to keep the atmosphere in the office high and upbeat. Having this information in the click of a button has helped us tremendously and without this, I’d be spending hours doing things ZIZO now does for me automatically!"
Kelsey Keim, ManagerGreat Lakes Processing Services
"Thank you and thank you. I am “outbound payment winner” the last 3 months. Trying to keep my streak going. ZIZO is my motivator. I have 12 years with this company and this has reignited my competitiveness."
Rebekah J, Collection AgentPFC USA
"ZIZO makes it easy to see the ups and downs of collection days and to help pinpoint any trends that may need to be addressed. The gameplay is the best part of ZIZO. It really helps to motivate the team and keep them focused on performance."
Kim, ManagerCBE Companies
"The ROI isn't just about more volume—it's about more efficiency per agent. That's the real value ZIZO delivers."
Ryan, Director of OperationsMJR Capital
"Before ZIZO, my job felt like a grind. Now, I actually look forward to the challenges each day. It's made my work feel more meaningful and rewarding."
Front Line EmployeePFC USA
"ZIZO has transformed our office. The team is more engaged, and there's a noticeable shift in energy. People are excited to come to work and see how they can climb the leaderboard."
Director of OperationsPFC USA

Key Features

  • Real-Time Dashboards (FRT, AHT, Resolution Rate, CSAT)
  • Daily Gamified Challenges & Contests
  • Peer Recognition & Badge Systems
  • Coaching Triggers for Low Performance or QA Dips
  • SOC 2-Compliant + CX Stack Integrations
  • Multilingual & Global Agent Support Ready

Common Roles We Support

  • Director of Customer Experience
  • Head of Support Operations
  • CX Enablement & QA Managers
  • BPO Partner Managers
  • Support Team Leads & Trainers

Start Driving Performance Today

Increase productivity by up to 96% with a proven, gamified performance engine.

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