Improve Service. Empower Agents. Scale Consistency.
ZIZO helps support teams deliver faster resolutions and better experiences—while keeping agents motivated, accountable, and aligned across every shift and channel.
Support Challenges We Solve
- High turnover from low recognition and high stress
- CSAT and FCR suffer due to inconsistent coaching
- Manual QA tracking and unclear agent goals
- Remote/hybrid teams make culture harder to sustain
- Performance issues often caught too late

How ZIZO Helps Support Leaders
Live CSAT, QA & FCR Metrics
ZIZO gives real-time performance dashboards—making it easier to spot coaching moments and celebrate wins.
Gamified Support Excellence
From AHT to resolution rates, ZIZO turns critical service metrics into challenges and milestones agents want to achieve.
Automated Recognition for the Right Behaviors
Badges, coins, and public kudos help drive accountability and consistency—without putting pressure solely on speed or volume.
QA-Integrated Feedback Loops
Surface QA feedback and agent coaching opportunities directly in the workflow—ensuring alignment without micromanagement.
"ZIZO isn’t just a tool; it’s become an integral part of our culture. The way it has brought our team together, motivated them, and made their work more enjoyable has been invaluable."
Director of OperationsPFC USA
“ZIZO shows a clear picture of where I’m at each day — it makes me want to do more.”
Collection AgentMJR Capital
"ZIZO has made our day-to-day business operation easy, way easier than before. It allows me to keep the atmosphere in the office high and upbeat. Having this information in the click of a button has helped us tremendously and without this, I’d be spending hours doing things ZIZO now does for me automatically!"
Kelsey Keim, ManagerGreat Lakes Processing Services
"Thank you and thank you. I am “outbound payment winner” the last 3 months. Trying to keep my streak going. ZIZO is my motivator. I have 12 years with this company and this has reignited my competitiveness."
Rebekah J, Collection AgentPFC USA
"ZIZO makes it easy to see the ups and downs of collection days and to help pinpoint any trends that may need to be addresses. The gameplay is the best part of ZIZO. It really helps to motivate the team and keep them focused on performance."
Kim, ManagerCBE Companies
"The ROI isn't just about more volume—it's about more efficiency per agent. That's the real value ZIZO delivers."
Ryan, Director of OperationsMJR Capital
"Before ZIZO, my job felt like a grind. Now, I actually look forward to the challenges each day. It's made my work feel more meaningful and rewarding."
Front Line EmployeePFC USA
"ZIZO has transformed our office. The team is more engaged, and there's a noticeable shift in energy. People are excited to come to work and see how they can climb the leaderboard."
Director of OperationsPFC USA
Key Features
- Real-Time Support Dashboards
- Gamified CSAT/AHT/FCR Tracking
- Recognition & Peer Shoutouts
- Feedback & Coaching Integrations
- Role-Based Views by Queue, Team, or Location
Common Roles We Support
- Director of Customer Experience
- Contact Center Managers
- Quality Assurance Leaders
- BPO Support Leaders
Start Driving Performance Today
Increase productivity by up to 96% with a proven, gamified performance engine.
