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Home / Who It’s For / Collections Industry

Gamify Collections. Maximize Recovery.
Retain Your Agents.

ZIZO helps collections teams reduce turnover, increase revenue per collector, and eliminate manual performance tracking by turning everyday tasks into competitive, engaging challenges.

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Collections Challenges We Solve

  • High early-stage attrition due to disengagement
  • Burnout from repetitive, thankless tasks
  • Manual contest planning and performance reporting
  • Inconsistent coaching due to delayed feedback
  • Difficulty motivating middle performers and new hires

How ZIZO Helps Collections Teams

Real-Time Performance Insights

Track KPIs like promise-to-pay rates, revenue collected, RPCs, and call volume live—empowering collectors and enabling managers.

Gamified Challenges & Team Contests with 100% Participation

Motivate collectors to meet and exceed call targets with daily challenges, tournaments, and rank-based incentives.

Recognition That Reaches Everyone

Use inclusive leaderboards and achievements to reward effort and improvement—not just top performers.

Seamless Integration with Your Dialers and Collection Software

Connect to your collections software via API or SFTP and automate performance tracking and reporting.

"ZIZO isn’t just a tool; it’s become an integral part of our culture. The way it has brought our team together, motivated them, and made their work more enjoyable has been invaluable."
Director of OperationsPFC USA
“ZIZO shows a clear picture of where I’m at each day — it makes me want to do more.”
Collection AgentMJR Capital
"ZIZO has made our day-to-day business operation easy, way easier than before. It allows me to keep the atmosphere in the office high and upbeat. Having this information in the click of a button has helped us tremendously and without this, I’d be spending hours doing things ZIZO now does for me automatically!"
Kelsey Keim, ManagerGreat Lakes Processing Services
"Thank you and thank you. I am “outbound payment winner” the last 3 months. Trying to keep my streak going. ZIZO is my motivator. I have 12 years with this company and this has reignited my competitiveness."
Rebekah J, Collection AgentPFC USA
"ZIZO makes it easy to see the ups and downs of collection days and to help pinpoint any trends that may need to be addressed. The gameplay is the best part of ZIZO. It really helps to motivate the team and keep them focused on performance."
Kim, ManagerCBE Companies
"The ROI isn't just about more volume—it's about more efficiency per agent. That's the real value ZIZO delivers."
Ryan, Director of OperationsMJR Capital
"Before ZIZO, my job felt like a grind. Now, I actually look forward to the challenges each day. It's made my work feel more meaningful and rewarding."
Front Line EmployeePFC USA
"ZIZO has transformed our office. The team is more engaged, and there's a noticeable shift in energy. People are excited to come to work and see how they can climb the leaderboard."
Director of OperationsPFC USA

Key Features

  • Custom KPI Dashboard
  • Daily Gamified Challenges
  • Leaderboards & Badge Recognition
  • Contest Engine for Competitive Campaigns
  • Coaching & Feedback Alerts
  • SOC 2-Compliant Data Security

Common Roles We Support

  • Director of Collections
  • VP of Operations
  • Contact Center Manager
  • Workforce Management
  • HR & People Operations

Start Driving Performance Today

Increase productivity by up to 96% with a proven, gamified performance engine.

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