Season 2, Episode 4
Welcome to Season 2 of The ZIZO Effect!
This season, we explore the unique experiences of agents, managers, and executives in call centers, uncovering valuable insights and lessons they’ve learned along the way.
Episode Overview:
In this episode, we speak with Negra Tutundzic, the Employee Engagement Team Lead at Wayfair, who shares her invaluable insights on how empathy, engagement, and recognition are key drivers of workplace culture. Negra discusses the crucial role that frontline managers play in building and maintaining an inclusive culture, while also addressing the challenges of burnout and the impact of remote work on productivity and mental health.
Negra offers practical strategies that Wayfair uses to foster employee growth, celebrate internal mobility, and create a strong sense of belonging within their teams. Whether you’re interested in learning about culture-building, employee retention, or balancing work-life in a remote setting, this episode provides a wealth of insights to help you navigate today’s workforce dynamics.
Timestamps:
00:00 Introduction and Personal Background
13:04 Defining and Communicating Company Culture
21:01 The Role of Leaders in Maintaining Culture
24:30 Engagement Strategies and Tools
32:24 Addressing Burnout and Mental Health
42:32 Remote Work and Work-Life Balance
45:02 Opportunities for Growth and Movement
49:59 The Role of Incentives in Work Culture
51:31 Recognizing and Rewarding Behaviors
52:28 Challenges of Creating Inclusive Incentive Programs
55:14 The Importance of Understanding Performance Metrics
57:35 Categorizing KPIs for Incentive Programs
59:29 Balancing Behaviors, Effort, Skill, and Results
01:05:00 Trivia Game
Guest Information:
Negra Tutundzic – Employee Engagement Team Lead at Wayfair. Connect with Negra on LinkedIn
https://www.linkedin.com/in/negratutundzic/
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Don’t miss this insightful episode. Tune in now to The ZIZO Effect – It’s Game Time!