Season 2, Episode 7
Welcome to Season 2 of The ZIZO Effect!
This season, we’re exploring the unique insights and experiences of agents, managers, and executives in the call center industry to provide practical strategies for improving team culture and performance.
Episode Overview:
In this episode, we talk with David Black, Collections Manager at National Recovery Solutions, about creating a winning culture in a remote environment. With over 20 years of experience in the call center industry, David has navigated the shift from in-person to remote team management. He shares his approach to fostering engagement, maintaining accountability, and driving productivity, all while leading a dispersed team. Tune in to learn David’s top strategies for using KPIs, regular feedback, and supportive communication to strengthen remote team culture and success.
If you’re looking for effective ways to manage and motivate remote teams, this episode offers actionable insights that will make a difference.
Timestamps:
0:00 Managing Remote Workforce Engagement and Productivity
11:35 Balancing Data and Empathy in Leadership
20:24 Building a Culture of Winning
Guest Information:
David Black – Collections Manager at National Recovery Solutions.
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Don’t miss this episode packed with actionable strategies for building a winning team culture remotely. Tune in now to The ZIZO Effect; Get Ready – It’s Game Time!