Season 2, Episode 2
Welcome to Season 2 of The ZIZO Effect!
This season, we’re exploring diverse perspectives from agents, managers, and executives in the call center industry, diving into the unique insights and experiences they’ve gained along the way.
Episode Overview:
In this episode, we sit down with Bryan Williams, a collections agent at Great Lakes Processing Services and passionate musician, as he shares his journey and how he balances a full-time career in collections with his passion for music. Bryan opens up about the importance of workplace culture and how having a creative outlet has helped him stay positive and motivated.
We explore the grind of working in collections, the challenges of staying engaged, and the mental health aspects of a high-pressure job. Bryan also shares his insights on autonomy, leadership, and the role of incentives in motivating employees.
This episode is packed with real-life stories, practical advice, and valuable takeaways for anyone looking to find balance between their professional and personal lives. Get ready for an insightful conversation—It’s Game Time!
Chapters:
0:00 – Episode Introduction and Overview
1:40 – Bryan’s Personal and Professional Journey
8:14 – Defining Corporate Culture
16:30 – Leadership Styles and Mentorship
22:20 – Mental Health and Work-Life Balance
39:49 – Engagement and Distractions in the Workplace
47:34 – Compensation, Bonuses, and Incentives
Guest Information:
Bryan Williams – Collections Agent at Great Lakes Processing Services.
Connect with Bryan on social media:
- Personal: @bryanwilliamsmuso
- Band: @icecreamsocialband
- Band: @deadwolfofficial
- Band: @stephenbmusic
Engage with Us:
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Don’t miss this engaging episode filled with personal stories, expert advice, and actionable insights. Tune in now to The ZIZO Effect—It’s Game Time!