KPI Customization & Algorithm
Data-Driven Performance. Personalized Growth. Automated Fairness.
When everyone’s measured the same way, no one feels seen.
ZIZO’s performance engine changes that. Our custom KPI dashboard, powered by a proprietary algorithm, allows you to gamify growth across your organization by setting performance expectations that are fair, role-specific, and aligned to your goals.
The result? Every employee knows exactly what success looks like—at their level, in their role, on their path.
One Size Doesn’t Fit All—Your KPIs Shouldn’t Either
Your agents, teams, and departments don’t all operate the same way—so why measure them like they do?
ZIZO allows you to customize KPIs at every level:
- Individual employee
- Team or department
- Role or job function
- Tenure group (e.g., new hire vs. veteran)
Each user’s daily and weekly goals are dynamically set by ZIZO’s proprietary performance algorithm, ensuring expectations are:
- Achievable
- Fair
- Motivating
- Role-appropriate
This levels the playing field and ensures everyone has a clear, personalized path to performance and rewards.
The Power of the Algorithm: Data That Drives Direction
ZIZO’s proprietary algorithm uses historical performance, peer benchmarks, and behavioral data to automatically set and adjust goals across five core KPI categories:
- Behavioral – Adherence, attendance, schedule compliance
- Effort-Based – Calls made, tickets handled, hours worked
- Skill-Based – QA scores, error rates, compliance adherence
- Outcome – Revenue collected, deals closed, resolutions achieved
- Engagement – Participation in challenges, recognition earned, feedback submitted
This structure allows you to balance productivity with quality, reward progress—not just final outcomes—and build a high-performance culture rooted in data, not guesswork.
Automatically Adjusted Goals That Evolve with Your Team
ZIZO doesn’t just track performance—it responds to it.
Our platform continuously evaluates individual and team performance trends to adjust goals and challenge levels, ensuring they remain engaging and motivating—not discouraging or stale.
For example:
- A new hire gets scaled goals that grow with confidence and skill
- A high performer sees stretch targets that push their potential
- A middle performer receives balanced challenges to accelerate progress
This adaptive design boosts engagement, eliminates excuses, and creates a transparent system your team trusts.
Business Impact: From Data to Direction
- Increased daily activity across core KPIs
- Improved engagement from new hires and middle performers
- Reduced burnout and higher retention
- Better alignment between performance goals and employee focus
- A self-motivated, self-managed team culture that scales
Start Driving Performance Today
Increase productivity by up to 96% with a proven, gamified performance engine.
