From Manual Reports to Real-Time Intelligence
Ditch the Spreadsheets. Drive Performance with Smart Automation.
In today’s fast-paced work environment, waiting hours—or even days—for performance reports is no longer an option. Manual reporting wastes valuable time, introduces errors, and delays action when every minute counts.
ZIZO’s performance management platform replaces spreadsheets and static data with a real-time BI dashboard that gives your managers and agents instant visibility into what matters most: performance.
It’s not just a dashboard. It’s a command center for accountability, coaching, and growth.
Your New Source of Truth
ZIZO’s BI dashboard centralizes all key performance indicators (KPIs) in one intuitive, easy-to-use interface. With real-time data pulled directly from your systems of record, your team gets instant access to:
- Daily, weekly, and monthly performance metrics
- Custom KPI tracking for every department and role
- Team and individual progress toward goals
- Visual performance trends and historical benchmarking
- Live updates on rewards, contests, and leaderboard status
No more exporting CSVs, building PowerPoints, or chasing down numbers. You log in, and the insights are ready.
Smarter Coaching Starts Here
Your managers shouldn’t be buried in reporting—they should be focused on developing your people. ZIZO empowers leadership by making coaching moments visible in real time:
- See exactly who needs support, and why
- Identify top performers and reward them instantly
- Monitor daily trends to proactively correct course
- Use data—not guesswork—for evaluations and feedback
- With ZIZO, managers become coaches—not analysts.
Key Benefits of ZIZO’s BI Dashboard
- Save hours per week on manual reporting and performance updates
- React in real time to performance changes instead of waiting for end-of-week data
- Enable data-driven coaching that improves employee development
- Increase accountability and visibility across all teams
- Track ROI, trends, and engagement with complete transparency
Customize KPIs to Match Your Goals
ZIZO supports full KPI customization across five core categories:
- Behavioral KPIs – Adherence, attendance, hours worked
- Effort-Based KPIs – Calls made, dials, tickets resolved
- Skill-Based KPIs – QA scores, error rates, script accuracy
- Outcome KPIs – Revenue collected, sales closed, issue resolution rates
- Engagement KPIs – Participation, feedback, recognition
You choose the metrics. We automate the tracking.
Whether you’re managing a sales floor, collections team, or customer support center, your custom KPI dashboard ensures every agent is aligned to the outcomes that move the needle.
How It Works – Behind the Scenes
ZIZO’s automated performance dashboard is powered by your data—pulled in real time through secure integrations with your existing systems (CRMs, dialers, WFM, etc.). Once connected:
- KPIs are automatically mapped to your roles and departments
- Real-time sync keeps data live and actionable
- Historical data enables long-term trend analysis
- Expectation levels (from Rookie to Legend) are assigned automatically via ZIZO’s proprietary algorithm
Start Driving Performance Today
Increase productivity by up to 96% with a proven, gamified performance engine.
