Forrester CX Summit North America

Tie CX With Customer-Obsessed Growth 

The pressure is on customer experience teams to generate loyalty and retain customers. CX leaders must also do more to move the needle on customer-obsessed business outcomes.

The key to success is building a customer-obsessed growth engine that ties CX to business goals with teams aligned on customer obsession.

Come to CX North America June 17-20, 2024, to see how it’s done. We’ll show you how to scale the CX function and embed customer insights across the ecosystem to deliver outcomes.

Fast-track your CX skills. In three days, across 100 sessions led by more than 60 analysts, you’ll learn how CX, digital, and marketing leaders can work together to adapt to changing customer and market demands and deliver consistent business value.

Accelerate customer obsession. Get advice to transform CX into a center for excellence, guiding CX champions and enthusiasts across marketing, digital, technology, and CX teams. And come away with customer-centric strategies that set your business apart, inspiring devotion and cementing loyalty that fuels growth.

  • Lead CX with confidence: Get analyst advice on how to use customer obsession to lead through the cloud of economic and social uncertainty.
  • Manage brand growth: Learn how to craft a CX strategy to drive short- and long-term customer growth and profits.
  • Mitigate the collapse of the traditional customer lifecycle: Hear how to attract and retain customers by serving them quickly, reliably, and inexpensively.
  • Get more growth for your dollar: Explore the strategies for driving dynamic customer growth while getting a bigger bang for your buck.
  • Earn more excellence from CX talent: Learn how to fight CX burnout with strategies to drive sustained excellence from your rock stars.

Reserve your place today!

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