Who We Are

ZIZO Technologies is a cutting-edge performance management platform designed to revolutionize call centers and productivity-driven workplaces. 

Leveraging behavioral science principles, ZIZO harnesses gamification, real-time recognition, and automated coaching to create a culture of engagement, productivity, and retention. Our platform transforms disengaged teams into motivated, goal-crushing powerhouses by fostering environments where employees feel valued, managers are empowered, and leadership gains clear visibility into ROI. 

Backed by research, ZIZO’s approach aligns with findings from Gallup, which show that recognition increases engagement by 84%, and regular, real-time feedback see 14.9% lower turnover rates and 20% higher productivity.

By embedding behavioral nudges like immediate reinforcement and purpose-driven rewards, ZIZO drives measurable outcomes: at least 21% higher profitability and 24% lower attrition. 

About Us

The ZIZO Difference: What Sets Us Apart

Built for Engagement—Not Just Oversight

ZIZO turns performance into a daily game worth playing. With rank progression, automated rewards, real-time feedback, and personalized challenges, your employees are more than managed—they’re motivated.

Powered by
Real-Time Intelligence

Stop waiting for reports or digging through dashboards. ZIZO pulls performance data from your existing systems and transforms it into actionable insights for agents and managers—automatically.

Driven by Data. Personalized for People.

Our proprietary performance algorithm dynamically sets expectations based on role, tenure, and performance history. Everyone gets a fair shot at success—and knows exactly how to get there.

100% Transparent,
Fair & Inclusive Under 90 Days

No hidden leaderboards or subjective recognition. ZIZO rewards effort, improvement, and consistency—not just the top 5%. It powerfully engages new hires, retains middle performers, and builds a fair, recognition-first culture.

Real Support from People Who’ve Been There

ZIZO was founded by call center and contact center operators—not SaaS executives. We’ve managed teams, juggled KPIs, and handled the chaos of frontline performance. That’s why we don’t give you software—we offer a partnership model that works.

Instant Impact—Measured in Days, Not Quarters

With fast onboarding, prebuilt challenges, and automated insights, ZIZO drives measurable results from week one—without heavy lifting from your managers.

Frequently Asked Questions

ZIZO helps performance-driven call centers transform their workforce through behavioral-science driven proven methodologies. We increase productivity and decrease attrition using gamification, business intelligence, and automation. We simplify management and boost employee engagement by turning everyday tasks into engaging challenges that drive measurable results.

 

ZIZO Technologies was founded by industry veterans who saw the challenges that call centers face with disengagement, high turnover, and outdated performance management tools. Our team created ZIZO to bridge the gap between employee engagement and operational efficiency through innovative technology.

 

Unlike traditional performance management tools, ZIZO combines behavioral science, gamification, real-time analytics, and automation in one platform. We focus on delivering an easy-to-use solution that improves productivity, reduces turnover, and helps leaders unlock their team’s full potential.

 

We are proudly headquartered in Buffalo, New York, but we serve clients across the U.S. and internationally.

 

ZIZO stands for "Zoom In, Zoom Out." It reflects our approach to business: helping leaders zoom in on individual performance details while maintaining a clear view of overall organizational goals.

Our mission is to empower call center teams to achieve their highest potential by combining cutting-edge technology with proven strategies for engagement and performance. We believe that when employees are motivated and data is clear, success naturally follows.

Our company is built on these core values:

We Sell Trust.

Trust is the foundation of every relationship we build—with clients, partners, and each other. We earn it through transparency, reliability, and results that speak for themselves.

Alignment. Alignment. Alignment.

We believe success happens when everyone is pulling in the same direction. From our goals to our daily actions, we stay aligned to drive meaningful impact together.

Enjoy What You Do.

Work should be challenging, rewarding—and yes, fun. We foster a culture where passion and purpose fuel everything we do, making every win even more meaningful.

Sensibility.

We approach every decision with common sense, practicality, and a balanced perspective. We focus on what truly matters and avoid overcomplicating the simple.

Do the Right Thing.

Integrity isn’t optional—it’s essential. No matter the circumstance, we prioritize honesty, fairness, and doing what’s right over what’s easy.

Do What You Say.

We keep our promises, follow through on commitments, and hold ourselves accountable. Our word is our bond.

Grow or Die. 

We believe growth is non-negotiable. Whether it’s personal, professional, or organizational, we relentlessly pursue improvement—or risk falling behind.

 

At ZIZO, we foster a culture of collaboration, curiosity, and creativity. We’re passionate about solving tough challenges, celebrating wins (big or small), and pushing the boundaries of what’s possible. We value diverse perspectives and encourage fresh ideas from every member of our team.

Our Leadership

Jimmy Chebat

CEO

Titus Tallchief

CO

Jill Fecher

Director of Sales & Marketing

Andrew Reimers

Director of Customer Success

Nadiia Ivarova

Head of Product

Dmytro Makivskiy

Head of Development

Start Driving Performance Today

Increase productivity by up to 96% with a proven, gamified performance engine.