Frequently Asked Questions
ZIZO is a gamification-driven performance platform that blends behavioral science, real-time analytics, and automation to boost employee engagement, productivity, and retention in contact centers and similar operations.
We serve high-performance teams in call centers, sales, customer support, insurance, healthcare, fintech, and utilities. Key users include frontline agents, operations managers, HR leaders, finance and strategy executives, and IT professionals.
Our model combines a one-time onboarding fee with a flat per-user, per-month rate. You receive full feature access—real-time dashboards, gamified rewards, KPI tools, and integrations. We're confident in delivering ROI; if not, we'll refund your investment within six months.
ZIZO uses an in-app currency ("ZBucks"). You allocate a monthly budget, which is held in escrow and converted into rewards. Spend transparency is maintained, and unspent funds revert to your account or reimburse ZIZO accordingly.
Typical onboarding takes 30-90 days, depending on your systems and availability. A custom timeline is provided after we assess your needs.
We offer flexible integration via secure API connections or automated SFTP feeds. Compatible systems include CRMs (Salesforce, HubSpot), dialers, workforce management, collections platforms, AI tools, compliance systems, and more.
No. ZIZO is entirely web-based and browser-accessible—no downloads or installations needed.
We only extract performance KPIs—such as call volume, QA scores, logged hours, and revenue—never personally identifiable information (PII). Integration uses encrypted, role-based systems, complies with SOC 2 Type 2, GDPR, and CCPA standards, and grants your IT full control over data access and frequency.
ZIZO stands out by seamlessly combining behavioral science, gamification, transparent analytics, and automation. It was built by practitioners—call-center veterans—so it speaks your language and operational realities. Our algorithm ensures fair recognition, rewards improvement, and drives rapid impact—often within days.
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Increase productivity by up to 96% with a proven, gamified performance engine.
