ZIZO is a revolutionary platform that integrates gaming elements like points, badges, levels, and rewards for employee engagement and performance management. You can keep your team motivated while getting a view of their overall performance with our custom BI dashboard.

Where is the platform hosted? How do users interface with the platform?

ZIZO is a web based application hosted on AWS.

What type of teams work best on the ZIZO platform?

ZIZO’s ideal setting is with teams who are measured by the same metrics and KPIs. This is common in industries such as Contact Centers, Insurance, Sales, and Collections.

What is the pricing structure?

We’re a SaaS platform that charges per user, per month. However, pricing varies on the size of your team, contract length, and other variables. We charge a setup fee when we onboard new clients. Exact pricing for your company’s onboarding fee will be determined and formally provided to you after our tech discovery exercise.

What is ZIZO's sales and onboarding process?

Discovery → Demo → Tech Discovery → Formal proposal → Contract → Deep Discovery → Simulation → Limited Roll‑Out → Full Roll‑Out → Ongoing support.

What members of the team should demo ZIZO?

Recommended demo attendees include C‑Suite executives, HR members, Operations Managers, Tech Staff, and at least one end‑user or agent‑level employee.

What is the timeline?

Typical timeline: Integration and discovery (60 days), Data validation (30 days), Roll‑out (30 days).

How does ZIZO integrate with my operational systems?

Integration options include API, direct database access (read‑only), SFTP reports, or custom integration.

What systems does ZIZO need to integrate with?

Common systems include CRM, phone systems, collections/payment software, ERP like Salesforce, and WFM software.

How can we be sure that integrations will keep our data secure?

We don’t collect PII. All database access is read‑only, we’re SOC 2 Type 2 certified, and data is securely stored in AWS S3 and processed via Kinesis.

Who are you currently integrated with?

We’re integrated with: Quantrax, Call Miner, FreePBX, Hover Networks, Simplicity, Vaspian, TCN, Arbeit Software, and eCollections.

What is the standard process, timeline and cost of integration?

Pricing starts at $5,000 and scales with customization. Timeline is usually around 90 days (60 days discovery, 30 days validation).

Who should be involved in the tech discovery/integration conversations?

Attendees should include CIO, Project Manager, Systems Admin/Coordinator, CTO, and IT staff.

Performance Software FAQ

Q: How does the incentive budget work?

We have our own in‑app currency (ZBucks). You assign a monthly budget, receive an invoice, funds transfer to escrow, and are used for rewards. Unused funds reimburse you.

Frequently Asked Questions

What is ZIZO?

ZIZO is a gamification-driven performance platform that blends behavioral science, real-time analytics, and automation to boost employee engagement, productivity, and retention in contact centers and similar operations.

Who typically benefits from ZIZO?

We serve high-performance teams in call centers, sales, customer support, insurance, healthcare, fintech, and utilities. Key users include frontline agents, operations managers, HR leaders, finance and strategy executives, and IT professionals.

How is ZIZO priced?

Our model combines a one-time onboarding fee with a flat per-user, per-month rate. You receive full feature access—real-time dashboards, gamified rewards, KPI tools, and integrations. We're confident in delivering ROI; if not, we'll refund your investment within six months.

How does the incentive budget work?

ZIZO uses an in-app currency ("ZBucks"). You allocate a monthly budget, which is held in escrow and converted into rewards. Spend transparency is maintained, and unspent funds revert to your account or reimburse ZIZO accordingly.

What is the implementation timeline?

Typical onboarding takes 30-90 days, depending on your systems and availability. A custom timeline is provided after we assess your needs.

How does ZIZO integrate with existing systems?

We offer flexible integration via secure API connections or automated SFTP feeds. Compatible systems include CRMs (Salesforce, HubSpot), dialers, workforce management, collections platforms, AI tools, compliance systems, and more.

Is there any desktop software required?

No. ZIZO is entirely web-based and browser-accessible—no downloads or installations needed.

What type of data does ZIZO access and is it secure?

We only extract performance KPIs—such as call volume, QA scores, logged hours, and revenue—never personally identifiable information (PII). Integration uses encrypted, role-based systems, complies with SOC 2 Type 2, GDPR, and CCPA standards, and grants your IT full control over data access and frequency.

What distinguishes ZIZO from other platforms?

ZIZO stands out by seamlessly combining behavioral science, gamification, transparent analytics, and automation. It was built by practitioners—call-center veterans—so it speaks your language and operational realities. Our algorithm ensures fair recognition, rewards improvement, and drives rapid impact—often within days.

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