ZIZO is a web based application hosted on AWS.

ZIZO’s ideal setting is with teams who are measured by the same metrics and KPIs. This is common in industries such as Contact Centers, Insurance, Sales, and Collections.

We’re a SaaS platform that charges per user, per month. However, pricing varies on the size of your team, contract length, and other variables. Ask your ZIZO contact for a quote of service tailored to your needs!

We charge a setup fee when we onboard new clients. This fee may increase if custom coding and integrations are required.

Exact pricing for your company’s onboarding fee will be determined and formally provided to you after our tech discovery exercise.

• Discovery – Let’s get to know each other! We always start new relationships with a discovery conversation. Our goal is to get to know your company and team and ensure that we understand the challenges that you’re facing.
• Demo – Let us show you what we can do for you! We will perform as many demos as we need to ensure that your entire team of decision-makers understands how ZIZO can help you solve your challenges.
• Tech Discovery – It’s a match! Once you identify that ZIZO is the right fit for your team, we’ll perform a tech discovery. In this session, we will discuss the systems and the data that we need to work with to ensure that we won’t hit any roadblocks during the integration and onboarding process.
• Formal proposal – It’s time to propose! Once we have all of the information that we need, your ZIZO contact will provide you with a formal quote of service. This will include applicable onboarding fees, licensing costs, and contract terms.
• Contract – We are now one! Once the formal quote is approved, you’ll receive a contract for execution. ZIZO’s standard contract is a 12-month commitment, but discounts apply for longer-term engagements.
• Deep Discovery – Let’s get down to work! Once your contract is signed, you’ll begin to work with our onboarding team. Our integration specialists will be setting up your company’s customized ZIZO platform, and our customer success specialist will meet with your team to identify business objectives, KPIs, and expectations.
• Simulation – Let’s test it! After all of the data is gathered, and the connections are built, we will use past data to simulate an instance of ZIZO. This simulation allows us to test the parameters of the platform that we built for you to ensure that everything is accurate.
• Limited Roll-Out –It’s time to try it out! Once we’re confident in the algorithm, we will ask your team to identify a select group of users to perform a soft launch. This limited roll-out allows us to validate the data and work out any bugs prior to launching with the entire team. We typically like to test the system for about a month prior to the full launch.
• Full Roll-Out – It’s party time! Our customer success team will set up a formal kickoff celebration to get your team excited and ready to maximize their experience with ZIZO. From one-on-one training to meetings with the management team, we’ll make sure you are ready to win with ZIZO.
• Ongoing support – We are here for you! You’ll have a dedicated customer success manager who monitors your users’ activity, performance, and feedback to ensure that you receive the maximum value from ZIZO daily. They’ll act as your employee engagement specialist, always available to help you navigate any challenge.

We have our own in-app currency (ZBucks), for users to earn through the app and spend in the reward store.

• You assign a monthly budget to put towards your employees incentives.
• Each month, you’ll receive an invoice for that budget, based on active users.
• The funds will be transferred to an escrow account, where we manage distribution to your employees in the form of ZBucks for you.
• Funds will leave the escrow account to reimburse ZIZO for any rewards that we fulfill for your team, or if your employee uses ZBucks to purchase a company perk, funds will go back to you to cover that cost.

Full transparency into this system is available at any time!

Anyone who understands your employee’s pain points and cares about improving retention, productivity, satisfaction, engagement, or motivation. We realize this could be a lot of people – the most common stakeholders we see in the buying process are:

• C-Suite executives: Since they are normally the most influential members make decisions to ensure operations match their business goals.
• HR department members: This team is your employee advocates; they’ll understand pain points from your employee’s perspective and know what they’d want to see in a solution.
• Operations Managers: Whoever interacts with your team daily will have a great perspective to evaluate ZIZO’s value in your business setting.
• Tech Staff: Since ZIZO integrates with your operational systems, it’s important that your technology team understands the value and process.
• End users: It is important that ZIZO is the right fit for your team and culture. We always recommend asking at least one agent-level employee to evaluate a demo. They can help you determine how this tool would be received by your team.

We want this process to be quick and painless for you, so we’ll do our best to keep things moving and transparent.

Our process timeline normally takes:

• Integration and discovery process : 60 days.
• Data validation: 30 days.
• Roll out: 30-day limited.

Before signing the contract, we’ll give you an estimated onboarding timeline based on your specific company needs.