Your Brain on Gamification – Copy

We have all heard the brain being compared to a computer, and indeed they share many similarities. Both run on energy – the brain on chemicals and the computer, on electricity; both acquire, process, and share information; and both adapt to changing conditions in their environment. Brains and computers multitask too, albeit in different ways […]

Call Center Management 101: A Comprehensive Guide for First-Time Managers

As a first-time call center manager, it can be daunting to step into a new role that requires unique skills and expertise. But with the right approach, you can quickly become a call center superstar. Set Goals: The key to success as a call center manager is to set clear goals that align with your […]

Gamified Incentive Programs: What Makes Them the Best?

Gets the Best out of Your Team Gamification is designed to turn dull and tedious tasks into something exciting! Try this alternative if your employees feel burned out about doing the same daily tasks. Gamification allows you to create a competitive working environment where everyone will strive to reach their full potential and get better […]

Boosting Employee Engagement: Proven Strategies and Tips for a Productive and Motivated Workforce

Employee engagement is a crucial aspect of any business, as engaged employees tend to be more productive, motivated, and committed to the company’s success. However, many businesses struggle with how to effectively engage their employees. To start, it’s important to define what we mean by employee engagement. Employee engagement is the emotional connection an employee feels […]

Managing Gen Z Employees: Understanding and Motivating the Next Generation of Workers

Generation Z, also known as iGen or post-Millennials, is the demographic cohort born between 1997 and 2012. As members of this generation start to enter the workforce, managers and supervisors are faced with a new set of challenges when it comes to understanding and motivating them. In this blog post, we’ll explore some key characteristics […]

The Ultimate Guide to Determining Call Center KPIs for Maximum Success

  Running a call center can be a daunting task. Not only do you need to ensure that your agents are providing excellent customer service, but you also need to make sure that your team is meeting your business’s goals and objectives. And that’s where KPIs come in! In this blog post, we’re going to […]

Successful Gamification Platforms: Winning With Gamification in Business

Although gamification, or the incorporation of gaming aspects into non-gaming activities, has been popular for several years now, many people might be surprised to learn the enormous impact it can have on a company’s revenue. For example, in 2019, Starbucks reported that its earnings jump – from $4.6 billion of the same quarter the previous […]

Top Strategies for Improving Agent Productivity in Your Call Center

Well, hello there! Are you looking for ways to improve your call center’s agent productivity? Look no further! Let’s start off by defining productivity. Productivity is the measure of an agent’s ability to efficiently handle calls while maintaining a high level of customer satisfaction. In other words, it’s about doing more with less. And who […]

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