Who We Are
ZIZO is a science-backed performance management platform built to transform disengaged teams into high-performing powerhouses.
Rooted in behavioral science, ZIZO uses gamification, real-time recognition, and automated coaching to drive productivity, retention, and engagement across call centers and performance-driven teams.
By turning data into action and goals into games, ZIZO creates a workplace where employees feel valued, managers lead with confidence, and leadership sees measurable ROI in real time.
About Us
The ZIZO Difference: What Sets Us Apart
Built for Engagement—Not Just Oversight
ZIZO turns performance into a daily game worth playing. With rank progression, automated rewards, real-time feedback, and personalized challenges, your employees are more than managed—they’re motivated.
Powered by Real-Time Intelligence
Stop waiting for reports or digging through dashboards. ZIZO pulls performance data from your existing systems and transforms it into actionable insights for agents and managers—automatically.
Driven by Data. Personalized for People.
Our proprietary performance algorithm dynamically sets expectations based on role, tenure, and performance history. Everyone gets a fair shot at success—and knows exactly how to get there.
100% Transparent, Fair & Inclusive Under 90 Days
No hidden leaderboards or subjective recognition. ZIZO rewards effort, improvement, and consistency—not just the top 5%. It powerfully engages new hires, retains middle performers, and builds a fair, recognition-first culture.
Real Support from People Who’ve Been There
ZIZO was founded by call center and contact center operators—not SaaS executives. We’ve managed teams, juggled KPIs, and handled the chaos of frontline performance. That’s why we don’t give you software—we offer a partnership model that works.
Instant Impact—Measured in Days, Not Quarters
With fast onboarding, prebuilt challenges, and automated insights, ZIZO drives measurable results from week one—without heavy lifting from your managers.
Our Leadership
Jill Fecher
Sales & Marketing
Jill brings over 20 years of marketing and sales expertise, including recent years driving growth in the SaaS space. At ZIZO, she leads go-to-market strategy with a sharp focus on revenue generation, brand alignment, and delivering value at every stage of the customer journey.
Andrew Reimers
Director of CX
Andrew leads ZIZO’s Customer Success team with a commitment to partnership, performance, and long-term value. With a background in client service and a deep understanding of workforce dynamics, he ensures every ZIZO customer sees measurable impact—driving adoption, engagement, and results from day one.
Nadiia Ivarova
Head of Product
Nadiia leads ZIZO’s product development with a user-first mindset and a sharp focus on impact. With deep experience in building intuitive, scalable SaaS platforms, she drives the evolution of ZIZO’s gamified performance management system—ensuring every feature aligns with behavioral science and delivers real-world results for our users.
Dmytro Makivskiy
Head of Development
Mak leads ZIZO’s global development team with a passion for clean architecture, speed, and scalable solutions. With deep technical expertise and a relentless focus on execution, he ensures ZIZO’s platform delivers real-time performance, seamless integrations, and the flexibility to evolve with our customers’ needs.
Start Driving Performance Today
Increase productivity by up to 96% with a proven, gamified performance engine.
