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Empower Agents.
Improve Service.
Reduce Churn.

ZIZO helps utilities and telecom providers optimize contact center performance, increase first-call resolution, and reduce attrition—by gamifying the everyday and enabling better coaching at scale.

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utilities

Utilities & Telecom Challenges We Solve

  • High turnover from stressful, high-volume support work
  • Repetitive call handling leads to disengagement and burnout
  • Manual KPI tracking across disconnected systems
  • Delayed coaching and lack of visibility into performance gaps
  • Difficulty motivating average and new agents across regions

How ZIZO Helps Utilities & Telecom Teams

Real-Time Performance Metrics that Matter

Track key KPIs like AHT, FCR, call quality, customer satisfaction, and upsell conversion—live and in one place—so teams stay aligned and managers can act fast.

Gamified Challenges for Service & Sales

Whether the goal is resolving service tickets or selling plan upgrades, ZIZO turns metrics into motivating challenges with leaderboards, badges, and team competitions.

Recognition That Builds a Stronger Culture

Celebrate more than just top performers. ZIZO rewards effort, consistency, and growth with automated recognition that boosts morale and retention.

Seamless Integration with Telecom & Utility CRMs

Connect ZIZO to your customer care, billing, or workforce management systems via API/SFTP to automate performance tracking and coaching workflows.

"ZIZO isn’t just a tool; it’s become an integral part of our culture. The way it has brought our team together, motivated them, and made their work more enjoyable has been invaluable."
Director of OperationsCollections Agency Call Center
“ZIZO shows a clear picture of where I’m at each day — it makes me want to do more.”
Collection AgentCollections Agency Call Center
"ZIZO has made our day-to-day business operation easy, way easier than before. It allows me to keep the atmosphere in the office high and upbeat. Having this information in the click of a button has helped us tremendously and without this, I’d be spending hours doing things ZIZO now does for me automatically!"
ManagerCollections Agency Call Center
"Thank you and thank you. I am “outbound payment winner” the last 3 months. Trying to keep my streak going. ZIZO is my motivator. I have 12 years with this company and this has reignited my competitiveness."
Collection AgentCollections Agency Call Center
"ZIZO makes it easy to see the ups and downs of collection days and to help pinpoint any trends that may need to be addressed. The gameplay is the best part of ZIZO. It really helps to motivate the team and keep them focused on performance."
ManagerCall Center
"The ROI isn't just about more volume—it's about more efficiency per agent. That's the real value ZIZO delivers."
Director of OperationsCollections Agency Call Center
"Before ZIZO, my job felt like a grind. Now, I actually look forward to the challenges each day. It's made my work feel more meaningful and rewarding."
Front Line EmployeeCollections Agency Call Center
"ZIZO has transformed our office. The team is more engaged, and there's a noticeable shift in energy. People are excited to come to work and see how they can climb the leaderboard."
Director of OperationsCollections Agency Call Center

Key Features

  • Live KPI Dashboards (AHT, FCR, CSAT, Call Quality, Sales Metrics)
  • Daily Gamified Contests by Queue, Team, or Region
  • Badge Recognition & Peer-to-Peer Shoutouts
  • Automated Coaching Alerts & Microfeedback
  • Multi-Site & Remote Team Support
  • SOC 2 & Industry-Compliant Data Handling

Common Roles We Support

  • VP of Customer Care
  • Director of Contact Center Operations
  • Regional Call Center Managers
  • Workforce Management & QA Leaders
  • HR & Training Departments

Start Driving Performance Today

Increase productivity by up to 96% with a proven, gamified performance engine.

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