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Empower Agents.
Improve Service.
Reduce Churn.

ZIZO helps utilities and telecom providers optimize contact center performance, increase first-call resolution, and reduce attrition—by gamifying the everyday and enabling better coaching at scale.

utilities

Utilities & Telecom Challenges We Solve

How ZIZO Helps Utilities & Telecom Teams

Real-Time Performance Metrics that Matter

Track key KPIs like AHT, FCR, call quality, customer satisfaction, and upsell conversion—live and in one place—so teams stay aligned and managers can act fast.

Gamified Challenges for Service & Sales

Whether the goal is resolving service tickets or selling plan upgrades, ZIZO turns metrics into motivating challenges with leaderboards, badges, and team competitions.

Recognition That Builds a Stronger Culture

Celebrate more than just top performers. ZIZO rewards effort, consistency, and growth with automated recognition that boosts morale and retention.

Seamless Integration with Telecom & Utility CRMs

Connect ZIZO to your customer care, billing, or workforce management systems via API/SFTP to automate performance tracking and coaching workflows.

Key Features

Common Roles We Support

Start Driving Performance Today

Increase productivity by up to 96% with a proven, gamified performance engine.