Empower Agents.
Improve Service.
Reduce Churn.
ZIZO helps utilities and telecom providers optimize contact center performance, increase first-call resolution, and reduce attrition—by gamifying the everyday and enabling better coaching at scale.

Utilities & Telecom Challenges We Solve
- High turnover from stressful, high-volume support work
- Repetitive call handling leads to disengagement and burnout
- Manual KPI tracking across disconnected systems
- Delayed coaching and lack of visibility into performance gaps
- Difficulty motivating average and new agents across regions

How ZIZO Helps Utilities & Telecom Teams
Real-Time Performance Metrics that Matter
Track key KPIs like AHT, FCR, call quality, customer satisfaction, and upsell conversion—live and in one place—so teams stay aligned and managers can act fast.
Gamified Challenges for Service & Sales
Whether the goal is resolving service tickets or selling plan upgrades, ZIZO turns metrics into motivating challenges with leaderboards, badges, and team competitions.
Recognition That Builds a Stronger Culture
Celebrate more than just top performers. ZIZO rewards effort, consistency, and growth with automated recognition that boosts morale and retention.
Seamless Integration with Telecom & Utility CRMs
Connect ZIZO to your customer care, billing, or workforce management systems via API/SFTP to automate performance tracking and coaching workflows.
Key Features
- Live KPI Dashboards (AHT, FCR, CSAT, Call Quality, Sales Metrics)
- Daily Gamified Contests by Queue, Team, or Region
- Badge Recognition & Peer-to-Peer Shoutouts
- Automated Coaching Alerts & Microfeedback
- Multi-Site & Remote Team Support
- SOC 2 & Industry-Compliant Data Handling
Common Roles We Support
- VP of Customer Care
- Director of Contact Center Operations
- Regional Call Center Managers
- Workforce Management & QA Leaders
- HR & Training Departments
Start Driving Performance Today
Increase productivity by up to 96% with a proven, gamified performance engine.
