Frequently Asked Questions
ZIZO is a revolutionary platform that integrates gaming elements like points, badges, levels, and rewards for employee engagement and performance management. You can keep your team motivated while getting a view of their overall performance with our custom BI dashboard. With ZIZO, you get real-time insights that will help you manage your team’s productivity and encourage their participation.
ZIZO is a web based application hosted on AWS.
ZIZO’s ideal setting is with teams who are measured by the same metrics and KPIs. This is common in industries such as Contact Centers, Insurance, Sales, and Collections.
We’re a SaaS platform that charges per user, per month. Ask your ZIZO contact for a quote of service tailored to your needs!
We have our own in-app currency (ZBucks), for users to earn through the app and spend in the reward store.
- You assign a monthly budget to put towards your employees incentives.
- Each month, you’ll receive an invoice for that budget, based on active users.
- The funds will be transferred to an escrow account, where we manage distribution to your employees in the form of ZBucks for you.
- Funds will leave the escrow account to reimburse ZIZO for any rewards that we fulfill for your team, or if your employee uses ZBucks to purchase a company perk, funds will go back to you to cover that cost.
Full transparency into this system is available at any time!
Anyone who understands your employee’s pain points and cares about improving retention, productivity, satisfaction, engagement, or motivation. We realize this could be a lot of people – the most common stakeholders we see in the buying process are:
- C-Suite executives: Since they are normally the most influential members make decisions to ensure operations match their business goals.
- HR department members: This team is your employee advocates; they’ll understand pain points from your employee’s perspective and know what they’d want to see in a solution.
- Operations Managers: Whoever interacts with your team daily will have a great perspective to evaluate ZIZO’s value in your business setting.
- Tech Staff: Since ZIZO integrates with your operational systems, it’s important that your technology team understands the value and process.
- End users: It is important that ZIZO is the right fit for your team and culture. We always recommend asking at least one agent-level employee to evaluate a demo. They can help you determine how this tool would be received by your team.
We want this process to be quick and painless for you, so we’ll do our best to keep things moving and transparent.
Our process timeline normally takes:
- Integration and discovery process: 30 days
- Data validation: 30 days
- Roll out: 30-day limited
Before signing the contract, we’ll give you an onboarding timeline based on your specific company needs.
- API
- Direct database access (read-only)
- Reports sent to an SFTP server
- Custom integration
Specific integration needs will depend on the KPIs and data that you’d like to have measured within the ZIZO app. In our tech discovery meetings we will identify the data you’d like to use, its source, and how to connect to that specific source.
Common integrated systems include:
- CRM (customer relationship management)
- Phone system
- Collections/payment processing software
- Enterprise resource planning such as Salesforce
- WFM (workforce management software)
We won’t collect PII from your employees and/or clients.
- All database access will be read-only to ensure data is not corrupted.
We comply with standard rules and regulations.
- We are SOC 2 Type 2 certified.
Secure data storage.
- All data is stored in AWS S3 buckets.
- Data is collected into the ZIZO platform using Kinesis.
During the tech discovery and integration phases of onboarding, we’ll want to ensure that the right parties attend each meeting to expedite this process. Every company is different, but you’ll want to include anyone who has intimate knowledge of the technology that you’ll need to integrate with. Titles we typically see in these meetings:
- CIO
- Project Manager
- Systems Admin/Coordinator
- CTO
- IT
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