The Ultimate Guide to Determining Call Center KPIs for Maximum Success
Running a call center can be a daunting task. Not only do you need to ensure that your agents are providing excellent customer service, but you also need to make sure that your team is…
Unlocking the Power of Behavior Change: Tips for Effective Coaching
October 12-14, 2022 | Grand Hyatt, Nashville, TN Expo Hall (Booth 307) | 12:00 PM – 1:30 PM CT CCW Nashville – The CCW is the world’s #1 customer contact event. The immersive Expo Hall is the bridge for top executives and business leaders to connect and do business….
