Frequently Asked Questions

ZIZO’s Integration Guide

How does ZIZO integrate with my operational systems?
  • API
  • Direct database access (read-only)
  • Reports sent to an SFTP server
  • Custom integration
What systems does ZIZO need to integrate with?

Specific integration needs will depend on the KPIs and data that you’d like to have measured within the ZIZO app. In our tech discovery meetings we will identify the data you’d like to use, its source, and how to connect to that specific source.

Common integrated systems include:

  • CRM (customer relationship management)
  • Phone system
  • Collections/payment processing software
  • Enterprise resource planning such as Salesforce
  • WFM (workforce management software)
How can we be sure that integrations will keep our data secure?

We won’t collect PII from your employees and/or clients.

  • All database access will be read-only to ensure data is not corrupted.

We comply with standard rules and regulations.

  • We are SOC 2 Type 1 certified, and we will be SOC 2 Type 2 certified by the end of 2022.

Secure data storage.

  • All data is stored in AWS S3 buckets.
  • Data is collected into the ZIZO platform using Kinesis.
Who are you currently integrated with?
  • Quantrax
  • Call Miner
  • FreePBX
  • Hover Networks
  • Simplicity
  • Vaspian
  • TCN
  • Arbeit Software
  • eCollections
What is the standard process, timeline and cost of integration?

Pricing starts at $5,000 and scales depending on the amount of customized work required to integrate.

Timelines fluctuate due to a multitude of factors but typically integrations take approximately 90 days.

  • Integration and discovery process: 60 days
  • Test and data validation: 30 days
Who should be involved in the tech discovery/integration conversations?

During the tech discovery and integration phases of onboarding, we’ll want to ensure that the right parties attend each meeting to expedite this process. Every company is different, but you’ll want to include anyone who has intimate knowledge of the technology that you’ll need to integrate with. Titles we typically see in these meetings:

  • CIO
  • Project Manager
  • Systems Admin/Coordinator
  • CTO
  • IT

Management Platform

ZIZO Integrations

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Performance Management Systems and Workplace Gamification Platform

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