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Frequently Asked Questions

ZIZO’s Integration Guide

How does ZIZO integrate with my operational systems?
  • API
  • Direct Database Access
  • Reports sent to an SFTP server
  • Custom
What systems does ZIZO need to integrate with?

Specific integration needs depend on the KPIs and data that you’d like to have measured within the ZIZO app. The intent of our tech and business discovery meetings are to identify the data you’d like to use, it’s source, and how to connect to the source. Common integrated systems include:

  • CRM
  • Phone System
  • Collections/Payment Processing Software
  • Time & Attendance
How can we be sure that integrations will keep our data secure?
  • We won’t collect PII from your employees and/or clients
  • All database access will be read-only to ensure data is not corrupted
  • We’re compliant
    • We’ll be SOC 2 Type 1 certified by September 2022 and SOC 2 Type 2 certified by the end of the year
  • Secure data storage
    • All data is stored in AWS S3 Buckets
    • Data is aggregated into the ZIZO platform using Kinesis
Who are you currently integrated with?
  • Quantrax
  • FreePBX
  • Hover Networks
  • Simplicity
  • Vaspian
  • TCN
  • Arbeit Software
  • eCollections
What is the standard process, timeline and cost of integration?

Pricing starts at $5,000 and scales depending on the amount of customized work required to integrate.

Timelines fluctuate due to a multitude of factors but typically integrations take approximately 90 days.

  • The first 60 days are to build the integrations the final 30 are to test and validate the data in the ZIZO environment
Who should be involved in the tech discovery/integration conversations?

During the tech discovery and integration phases of onboarding, we’ll want to ensure that the right parties attend each meeting to expedite this process. Every company is different, but you’ll want to include anyone who has intimate knowledge of the technology that you’ll need to integrate with. Titles we typically see in these meetings:

  • CISO
  • PMO
  • Systems Admin/Coordinator
  • CTO
  • IT

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