The Z Blog
The winning playbook to Workplace Gamification.
Workplace Gamification
10 Heartwarming Ways to Celebrate Employee Appreciation Day: Show Your Team Some Love!
Alright, buckle up buttercups because we're about to dive into some seriously fun ways to celebrate Employee Appreciation Day! This is the day where you get to show your team some love and remind them that they're the real MVPs of your organization. So, let's get...
Employee Retention
The Surprising Connection Between Employee Experience and Customer Experience: How Investing in Your Employees Leads to Better Customer Experiences
Hey there, customer experience aficionados! You know what they say: happy employees, happy customers. And that's no joke! The relationship between employee experience and customer experience is a critical one, and optimizing it can make all the difference when it...
Production & Performance
The Ultimate Guide to Determining Call Center KPIs for Maximum Success
Running a call center can be a daunting task. Not only do you need to ensure that your agents are providing excellent customer service, but you also need to make sure that your team is meeting your business's goals and objectives. And that's where KPIs come in!...
Business Intelligence
The Ultimate Guide to Determining Call Center KPIs for Maximum Success
Running a call center can be a daunting task. Not only do you need to ensure that your agents are providing excellent customer service, but you also need to make sure that your team is meeting your business's goals and objectives. And that's where KPIs come in!...