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Unleashing the Power of Gen Z in the Workforce: A Guide to Next-Gen Awesomeness!

Unleashing the Power of Gen Z in the Workforce: A Guide to Next-Gen Awesomeness!

May 25, 2023 | Business Intelligence, Employee Retention, Knowledge Base, Production and Performance

Unleashing the Power of Gen Z in the Workforce: A Guide to Next-Gen Awesomeness!

Welcome to the future, folks! The Gen Z brigade is here to rock the professional world with their out-of-the-box thinking, tech-savviness, and contagious zest for life. Don’t underestimate these digital natives, because they’re about to revolutionize your workplace in ways you never imagined! In this blog post, we’ll explore the incredible benefits of having a Gen Z workforce. Get ready to unlock the secrets of their awesomeness, all while optimizing for that oh-so-important term—Gen Z!

Breaking Down the Gen Z Magic

Gen Z, the born-to-be-different generation, comprises individuals born between the mid-1990s and early 2010s. With smartphones practically glued to their hands, they navigate the digital realm like wizards, effortlessly adapting to new technologies and trends. But what sets them apart from the rest? Let’s dive into their superpowers:

Tech-Savviness:

Gen Z-ers have grown up in the era of social media, apps, and instant connectivity. They’re your go-to gurus when it comes to all things digital. Need help with that social media campaign? Just say the word, and they’ll sprinkle their tech magic!

Unconventional Thinking:

Gen Z thrives on innovation and challenges the status quo. Their fresh perspectives and knack for thinking outside the box can breathe new life into stagnant workflows, paving the way for exciting breakthroughs and creative solutions.

Supercharging Your Workplace with Gen Z

Alright, let’s get to the juicy part—how having a Gen Z workforce can supercharge your organization like never before:

Tech-Driven Innovation:

Brace yourselves for a wave of innovative ideas. Gen Z’s innate understanding of technology enables them to introduce game-changing tools, systems, and processes. Embrace their digital prowess, and watch your company skyrocket into the future.

Social Media Savvy:

Looking to enhance your brand’s online presence? Gen Z is here to save the day! They live and breathe social media, effortlessly navigating platforms like Twitter, Instagram, and TikTok. With their finger on the pulse of the digital landscape, they’ll help your brand connect with younger audiences like never before.

Fresh Perspectives and Diversity:

Gen Z champions inclusivity, equality, and diversity. They bring diverse experiences, cultures, and perspectives to the table, creating a vibrant and inclusive workplace that fosters innovation and collaboration. Embrace their unique outlooks, and watch your company culture flourish.

Embracing the Gen Z Vibe

Now that you’re convinced of the awesomeness of Gen Z, it’s time to embrace their vibe and make your workplace a Gen Z-friendly haven:

Flexibility:

Gen Z values work-life balance and seeks flexible work arrangements. Embrace remote work options, flexible schedules, and a results-driven approach. Trust us, you’ll witness a surge in productivity and employee satisfaction.

Mentoring and Growth Opportunities:

Gen Z craves growth and development. Implement mentorship programs, offer continuous learning opportunities, and encourage cross-generational collaboration. By investing in their personal and professional growth, you’ll foster loyalty and retention.

Collaboration and Communication Brilliance

One of the standout qualities of Gen Z is their knack for collaboration and seamless communication. Born into an era of instant messaging, video chats, and virtual collaboration tools, they excel at bridging gaps and fostering strong team dynamics. Here’s how their collaboration brilliance can transform your workplace:

Multitasking Maestros:

Gen Z-ers effortlessly juggle multiple tasks and projects, thanks to their ability to seamlessly navigate different digital platforms. Their adeptness at multitasking allows them to adapt to fast-paced work environments and keep up with demanding deadlines.

Hyperconnectivity:

Gen Z embraces constant connectivity and thrives in collaborative environments. They excel at leveraging communication tools, such as Slack and Microsoft Teams, to facilitate real-time collaboration, share ideas, and provide timely feedback. Their expertise in virtual communication ensures that projects move forward swiftly and efficiently.

Reverse Mentoring:

Don’t be surprised if your Gen Z employees start mentoring you in the digital realm. With their deep understanding of the latest tech trends and social media platforms, they can help bridge the generation gap by teaching older colleagues about emerging technologies, digital marketing strategies, and effective online communication.

The Gen Z Drive for Purpose

Gen Z has a burning desire to make a meaningful impact in the world. They are purpose-driven individuals who seek employers with a strong social conscience. By aligning your company’s values with their drive for purpose, you can create a powerful synergy that benefits both your organization and society at large:

Corporate Social Responsibility (CSR):

Gen Z wants to work for companies that prioritize sustainability, social responsibility, and ethical practices. By demonstrating your commitment to CSR initiatives, you can attract and retain top Gen Z talent who align with your company’s values.

Meaningful Work:

Gen Z craves meaningful work that allows them to contribute to a greater cause. Provide them with opportunities to tackle challenging projects, engage in social impact initiatives, or participate in community outreach programs. When Gen Z employees feel that their work has a purpose and positively impacts society, their motivation and dedication skyrocket.

Congratulations! You’ve unlocked the secret to harnessing the power of Gen Z in the workforce. By embracing their tech wizardry, fresh perspectives, collaboration brilliance, and purpose-driven mindset, you’re on the path to creating a dynamic, innovative, and inclusive workplace. So, fasten your seatbelts, adapt to their digital-first approach, and witness your organization soar to new heights with the Gen Z workforce leading the charge. Get ready to ride the wave of next-gen awesomeness!

Remember, Gen Z is not just the future; they’re the present. Embrace their talents, nurture their growth, and watch your organization thrive in this ever-evolving digital landscape. It’s time to unleash the power of Gen Z and embark on an exciting journey of transformation and success.

Don’t be afraid to explore tools to help you engage your gen Z workforce. Ask ZIZO how we can help!

The Ultimate Guide to Determining Call Center KPIs for Maximum Success

The Ultimate Guide to Determining Call Center KPIs for Maximum Success

Mar 17, 2023 | Business Intelligence, Knowledge Base, Production and Performance

Ultimate Guide to Call Center KPIs

 

Running a call center can be a daunting task. Not only do you need to ensure that your agents are providing excellent customer service, but you also need to make sure that your team is meeting your business’s goals and objectives. And that’s where KPIs come in! In this blog post, we’re going to discuss how to determine your team’s KPIs in a call center – and we’ll have some fun, because why not?

First things first: what is a KPI?

KPI stands for Key Performance Indicator, and it’s a measurable value that helps you track progress towards a specific goal or objective. In a call center, KPIs can be used to measure how well your agents are performing, how satisfied your customers are, and how well your team is meeting your business’s objectives.

So, how do you determine which KPIs are right for your call center?

Step 1: Identify your business’s goals and objectives

The first step in determining your team’s KPIs is to identify your business’s goals and objectives. What is it that you’re trying to achieve? Are you looking to increase customer satisfaction? Improve first call resolution rates? Increase sales? Once you’ve identified your goals, you can start to determine which KPIs will help you track progress towards those goals.

Step 2: Determine which metrics are important to your business

Next, you need to determine which metrics are important to your business. For example, if you’re trying to increase customer satisfaction, you might want to track metrics like customer satisfaction scores, call resolution times, and first call resolution rates. If you’re looking to increase sales, you might want to track metrics like conversion rates, average order value, and upsell/cross-sell rates.

Step 3: Set targets for each KPI

Once you’ve determined which KPIs are important to your business, you need to set targets for each one. These targets should be specific, measurable, and achievable. For example, if you’re trying to increase first call resolution rates, you might set a target of 80% first call resolution within 90 seconds.

Step 4: Monitor and analyze your KPIs regularly

Once you’ve identified your KPIs and set targets for each one, it’s important to monitor and analyze them regularly. This will help you identify trends and patterns, and make adjustments as needed to ensure that you’re on track to meet your goals.

Now that we’ve covered the basics of determining your team’s KPIs, let’s talk about some specific KPIs that are important in a call center.

1. Average Handle Time (AHT)

Average Handle Time (AHT) is the average amount of time it takes for an agent to handle a call, including hold time and after-call work.  AHT is an important KPI because it can impact customer satisfaction, call volume, and agent efficiency.

2. First Call Resolution (FCR)

First Call Resolution (FCR) is the percentage of calls that are resolved on the first call. FCR is important because it can impact customer satisfaction and call volume. If customers have to call back multiple times to resolve an issue, it can lead to frustration and a negative customer experience.

3. Customer Satisfaction Score (CSAT)

Customer Satisfaction Score (CSAT) is a measure of how satisfied customers are with the service they received. CSAT can be measured through surveys or feedback forms. CSAT is important because it can impact customer loyalty and retention.

4. Net Promoter Score (NPS)

Net Promoter Score (NPS) is a measure of how likely customers are to recommend your business to others. NPS is important because it can impact customer loyalty and retention, as well as your business’s reputation and word-of-mouth marketing.

5. Service Level

Service Level is a measure of how quickly calls are answered. Service Level is important because it can impact customer satisfaction and call volume. If customers have to wait a long time to speak with an agent, it can lead to frustration and a negative customer experience.

Now that you know some specific KPIs that are important in a call center, it’s time to determine which ones are right for your business. Remember, it’s important to choose KPIs that are aligned with your business’s goals and objectives, and to set targets that are specific, measurable, and achievable.

In addition to monitoring and analyzing your KPIs regularly, it’s also important to communicate them effectively to your team. Make sure your agents understand how their performance is being measured, and provide regular feedback and coaching to help them improve.

In conclusion, determining your team’s KPIs in a call center is an important step in ensuring that your business is meeting its goals and objectives. By identifying which KPIs are important to your business, setting targets, and monitoring and analyzing them regularly, you can ensure that your team is providing excellent customer service and meeting your business’s objectives. So go ahead and get crazy with it – and start tracking those KPIs today!

The Surprising Connection Between Employee Experience and Customer Experience: How Investing in Your Employees Leads to Better Customer Experiences

The Surprising Connection Between Employee Experience and Customer Experience: How Investing in Your Employees Leads to Better Customer Experiences

Mar 15, 2023 | Business Intelligence, Employee Retention, Production and Performance

Hey there, customer experience aficionados!

You know what they say: happy employees, happy customers. And that’s no joke! The relationship between employee experience and customer experience is a critical one, and optimizing it can make all the difference when it comes to keeping your customers happy and coming back for more.

So buckle up, grab a coffee, and let’s dive into the world of employee experience and how it impacts your customers.

First things first:

What exactly is employee experience, anyway? Simply put, employee experience refers to how your employees feel about working for your company. This encompasses everything from their physical work environment to their interactions with colleagues and managers, to the tools and resources they have at their disposal to do their jobs effectively. It’s a broad concept, but it boils down to one thing: making sure your employees are happy, engaged, and motivated to do their best work.

But why does this matter for customer experience? Well, the answer is pretty straightforward: happy employees make for happy customers. Think about it: if your employees are grumpy, overworked, and disengaged, it’s going to be pretty tough for them to provide top-notch customer service. On the other hand, if your employees are energized, enthusiastic, and empowered to do their jobs well, that enthusiasm is going to shine through in their interactions with customers. And that’s exactly what you want, right?

Now, you might be thinking, “Okay, sure, happy employees are great and all. But how does that actually translate into better customer experiences?” Well, let’s take a look at a few key ways that employee experience impacts customer experience.

Happy employees are more likely to provide exceptional customer service. When your employees feel valued and supported, they’re more likely to go above and beyond to help customers solve their problems and meet their needs. On the flip side, if your employees are feeling burnt out and unappreciated, they’re more likely to provide lackluster service or even be downright rude to customers. And that’s definitely not going to help you win any points in the customer experience department.

 Key Ways Employee Experience Impacts Customer Experience

Another key way that employee experience impacts customer experience is through employee retention. When your employees are happy, engaged, and motivated, they’re more likely to stick around for the long haul. This means that you’ll have a more experienced and knowledgeable team of customer service reps who can provide top-notch support to your customers. On the other hand, if your employees are constantly quitting or getting fired, you’ll be left with a team of inexperienced reps who may struggle to provide the level of service your customers expect.

But it’s not just about retaining employees – it’s also about attracting top talent. When your company has a reputation for being a great place to work, you’ll be able to attract the best and brightest candidates for your open positions. And those top performers are more likely to be able to provide exceptional customer service, which in turn will drive better customer experiences.

Finally, investing in employee experience can help you create a culture of customer-centricity. When your employees feel valued and empowered, they’re more likely to prioritize the needs of your customers in everything they do. This means that you’ll have a team of reps who are constantly thinking about how they can improve the customer experience and delight your customers at every turn.

So, there you have it: the relationship between employee experience and customer experience is a critical one, and optimizing it can make a huge impact on your business. But how can you actually go about improving employee experience to drive better customer experiences?

 

Here are a few tips to get you started:

  • Listen to your employees. Ask them what they need to do their jobs effectively, and then make sure you’re providing those resources and tools. Also, make sure you’re regularly soliciting feedback from your employees on how they feel about their work environment and their interactions with colleagues and managers. This will help you identify areas for improvement and make changes that will have a positive impact on employee experience.
  • Invest in training and development. Providing your employees with opportunities to learn and grow will not only help them do their jobs better, but it will also show them that you value their contributions and are invested in their success. This will help increase engagement and motivation, which will in turn lead to better customer experiences.
  • Recognize and reward great work. When your employees go above and beyond to provide exceptional customer service, make sure you’re recognizing and rewarding their efforts. This could be something as simple as a shoutout in a team meeting or as significant as a bonus or promotion. Recognizing and rewarding great work will help increase employee motivation and engagement, which will ultimately lead to better customer experiences.
  • Create a positive work culture. Finally, make sure you’re creating a positive work culture that values teamwork, collaboration, and open communication. When your employees feel like they’re part of a supportive and positive team, they’re more likely to feel engaged and motivated to do their best work. And that positivity will shine through in their interactions with customers, leading to better customer experiences overall.

In conclusion, the relationship between employee experience and customer experience is a critical one. Investing in employee experience can lead to happier, more engaged employees who are better equipped to provide exceptional customer service. And that, in turn, will lead to better customer experiences, increased customer loyalty, and ultimately, a more successful business. So don’t underestimate the power of employee experience – it just might be the secret sauce you need to take your customer experience to the next level.

In conclusion, the relationship between employee experience and customer experience is a critical one. Investing in employee experience can lead to happier, more engaged employees who are better equipped to provide exceptional customer service. And that, in turn, will lead to better customer experiences, increased customer loyalty, and ultimately, a more successful business. So don’t underestimate the power of employee experience – it just might be the secret sauce you need to take your customer experience to the next level.

Metaverse

Metaverse

Jul 22, 2022 | Business Intelligence

metaverse

It wasn’t all that long ago that the idea of using gaming aspects to shop, learn, and work more effectively would have sounded ludicrous; now gamification is recognized as one of the most powerful tools in attracting, engaging, and retaining consumers in virtually every arena. More recently, the word metaverse is increasingly being bandied about, the buzz fueled by our shifting habits due to the pandemic and enormous investments made by Facebook and other companies.

For those in the tech world, the metaverse is the natural progression in our collective digital experience, allowing us to harness the power of AI and avatars to interact in environments we wouldn’t be able to access in real life;  the rest of us, however, are left wondering what, exactly, it is and what it means for our future.  Is the metaverse the next step in our evolution, or the stuff of a scary science fiction novel?

Virtual and Mixed Reality Worlds 

Virtual Objects

Nike: The Gamification Pioneers

Future of the Metaverse

Escapism or Exploration 

Virtual and Mixed Reality Worlds

Kristi Woolsey, tech guru and Associate Direction of BCG Platinion, has one of the clearer definitions, which was quoted in Forbes as “the combination of the virtual reality and mixed reality worlds accessed through a browser or headset, which allows people to have real-time interactions and experiences across distance.”  Woosley goes on to explain that similar to the internet, which linked once separate networks, the growing number of individual metaverses will eventually come together in one other-worldly place we can all pop in and out of to enhance our lives, or perhaps live several at once.  For example, instead of staring at your family members on a Zoom screen, you could gather together in a tropical environment and enjoy activities just as you would in a physical space.

Virtual Objects

Intimately connected with the metaverse – and, many say, even more puzzling – is the market for virtual objects, ranging from artwork and clothes to real estate for one’s avatar, creating potentially limitless sources of revenue. For evidence of this we need look no further than recent NFT auctions, including artwork like Beeple’s Everydays: The first 5000 Days, which sold for $69 million in March 2021.  NFTs or, non-fungible tokens, are also redefining the music industry, creating new income streams for artists and unique experiences for fans.    

Nike: The Gamification Pioneers

Nike is perhaps the best example of a gamification pioneer that is now leading the charge into the metaverse.  In 2006, long before gamification was a household word, the sneaker giant launched its Nike+iPod Sports Kit, in which a device in the sneaker communicated with a wristband, iPhone or iPod to record the speed and length of a workout. Later iterations included celebrity shout-outs when the user hit a new milestone.

This was followed in 2010 by the Nike Runners Club, which was leaps and bounds ahead of the Sports Kit, as well as any other gamification fitness product on the scene. Designed to help runners overcome the waning motivation that keeps them from reaching their fitness goals, the NRC includes guided workouts and coaching to keep things fresh and interesting. Perhaps its most important feature, however, is the ability of runners to create their own tribe, with members serving as both competitors and cheerleaders for each other.

Given this trajectory, it seemed inevitable that the company would create an entire virtual world, which it did, in collaboration with gaming platform Roblox, in November 2021. As per usual, Nike has pulled out all the stops with Nikeland, providing a space where avatars can shop, work out, and socialize with others. They have even contracted Lebron James, one of the NBA’s biggest stars and currently with the Los Angeles Lakers, to interact with fans and give them a basketball lesson. James has even trademarked a line of virtual merchandise, from sneakers and trading cards to jewelry and furnishings for the home. As of spring 2022, Nikeland has had seven million visitors.

Future of the Metaverse

Though the future of the metaverse is yet unclear, it is already creating real and tangible change in the world of work. Not surprisingly, Nike has been actively building their team for their Technology Innovation Office, with roles including 3D game designers and other alternate reality visionaries to take things from concept to prototype and eventually, market.  They are not alone, however; other employers are exploring how they can create virtual doubles of their workplace environment in which workers’ avatars can work out real-life problems without the risk or the cost. As mentioned above, it is essentially taking the benefits of gamification to a whole new level.

Escapism or Exploration?

On the flip side is the argument that people will use the metaverse as a form of escapism, preferring to disappear into alternate realities rather than dealing with this one.  That is certainly a legitimate concern, and one we have been facing since the appearance of the first video game. Indeed, navigating the metaverse may prove to be our greatest challenge.  Right now, however, we are in the exciting position of exploring how alternate worlds can improve the way we work, play, and impact each other’s lives.   

Gamification: The Latest Weapon in the War on Cybercrime

Gamification: The Latest Weapon in the War on Cybercrime

Jul 21, 2022 | Business Intelligence

Gamification Platform Not Working as Planned

Hackers have been around since the first computer came on the scene; however, what began as reverse-engineering hardware and software to design a better product soon gave birth to one of the biggest problems in modern life: cybercrime.

In 1980, John Draper (aka “Captain Crunch”) earned notoriety as the first criminal hacker when he used a whistle he found at the bottom of a cereal box to trick the phone company’s computer system and make free long-distance calls. However, the world got its first wake-up call about the threat eight years later when  Robert Morris used a worm he created while a Cornell student to drain resources from computers on the internet’s precursor, the Arpanet.

Morris was given a ten-thousand-dollar fine and community service since it was determined that his intent was to conduct an “experiment” to uncover vulnerabilities in the system – a goal he most certainly accomplished as the computers were rendered temporarily unusable. Since then, far more serious cybercrimes have emerged, increasing apace with technological development. Indeed, as we have seen in the past several years it has its tentacles in everything from U.S. politics  and international conflicts to our daily online transactions.

 

  1. Mystery of Cybercrime
  2. Cybersecurity
  3. Protect Your Platform Through Gamification

Mystery of Cybercrime

For many of us cybercrime is still shrouded in mystery, conjuring up images of villains in dank basements twisting their mustaches as they create viruses that can steal individuals’ identities and infiltrate seemingly impenetrable banks.  The speed at which hackers are able to develop new ways of interrupting our lives is mind-boggling, yet there are still steps everyone can take to mitigate risk. Basically, these steps come down to education and good online habits, which is why the white hats are now turning to gamification to help companies take their cybersecurity training to the next level.

Cybersecurity

The creation of immersive environments has long been recognized as one of the most effective ways in which gamification facilitates learning – for example, when employees are able to tackle challenges in simulated environment.  An exciting development in the cybersecurity space is  CSI: Phishing released last month by Global Learning Systems.  The name cleverly echoes that of the popular TV franchise; the world is a company at which a security breach has occurred. The player steps into the role of “investigator” racing to find the origin of the breach by examining employees’ emails and social media posts. Gone are the days when phishing was obvious, and this platform drastically improves the ability to spot red flags that have become increasingly subtler as hackers have become more sophisticated.

Such a platform also goes a long way to get employees to take the training seriously. Yes, they understand the consequences of a breach, however, they might not necessarily feel like it impacts them personally. The right immersive environment drives this possibility home, thereby increasing their investment in the mission. Additionally, even the best-intentioned employees can easily become bored with the traditional cybersecurity trainings – that is, asking them to read through data and then take a quiz. When not engaged, they tend to rush through the material or not finish it – especially when they have more pressing work tasks. However, when they are required to apply the knowledge to a “real-life” situation, they are more likely to retain the information, and enjoy the process enough to take it to the next level.

Protect Your Platform Through Gamification

To this end, it would be wise to have a gaming platform with multiple cybercrime scenarios. As damaging as it can be, phishing is pretty low-hanging fruit in the cybercrime space; it is actually more of an “invitation” to be scammed that is rendered harmless if the recipient of the email is savvy enough to delete it without clicking on any links. Unfortunately, there are other forms of hacking that are far more difficult to stop, so it stands to reason that Global Learning Systems and other companies will be coming out with trainings that address them as well.

Like other gamification programs, you can really get creative with animated characters and fun sound effects, as well as points each time phishing is spotted and leaderboards celebrating high performers.  Also, you don’t necessarily have to create an entirely new platform to be effective, but instead can incorporate these components into your existing trainings.

As is the case in other arenas (i.e., recruiting, onboarding, sales training, and so on), gamification is not a panacea when it comes to keeping your business and its consumers safe. Hacking is a complex and insidious problem orchestrated by some truly nefarious – and super-intelligent – people; otherwise, it wouldn’t be such a serious threat to governments, financial institutions, and shopping sites. That said, gamification is an essential weapon in our arsenal against cybercrime, both in terms of increasing our awareness of the ways in which it shows up and honing our skills on how to stop it before it destroys our companies and our peace of mind.

How to Avoid Data Drown – The Complete Guide

How to Avoid Data Drown – The Complete Guide

Mar 18, 2021 | Business Intelligence

How to Avoid Data Drown
  1. What is data drown?
  2. Determine Where You’re Going
  3. Map It Out
  4. Learn to Swim
  5. Let ZIZO Throw You a Line

Drowning in Data? 

You’re not alone! Cisco estimated in 2019 that the Internet of Things would produce over 500 zettabytes per year in data. Years later, the world is producing data at an even more rapid rate, and will only to continue to grow from here. 

Every day, businesses are flooded with endless amounts of information. From employee performance information to customer habits post-transaction, it can be overwhelming to differentiate the important information from the white noise. 

The endless amount of reports is overwhelming – and is it really worth it?   

Of course! Studies show that companies who experience a 10% increase in the usability of their data enjoy an average revenue increase of $2 billion. 

What is Data Drown?

You know that feeling when you’re trying to use data to help you make a decision, but instead of making things easier, you start to feel more and more overwhelmed by the second?  

That’s data drown. 

Globally, there are 2.5 quintillion bytes of data produced every day. This amount of information provides both a wealth of possible insights, and an overwhelming place to start when making business decisions. So overwhelming that only 26% of business execs report using big data in their decision making. 

Chances are, the remaining 74% are drowning in data rather than using it to drive their business!  

If this is sounding all too familiar, there is still hope for you to swim, rather than sink, in your company’s data lake. 

Determine Where You’re Going 

Data is too important in today’s business operations for you to get out of the pool. Instead, you need to make the conscious effort to swim.  

We know that there are endless amounts of data available to us, but do we even know where to find the data that we actually need? 

If you needed to increase productivity using the data you have, would you know where to start? Would you even know what data you have access to and where to find it? 

If your answer wasn’t a resounding yes, you’re in the majority. In fact, up to 60% of time spent on data dives is just looking for the relevant data. When you take 60% of all the time you spend pulling reports in a day, it really adds up! Imagine what you could do with all that free time! 

As idealistic as it sounds, easy and time-efficient access to your data is closer than you think. In order to start the process, you’ll need to know what decisions you can make with data. The most common decisions revolve around: 

  • Finance 
  • Growth 
  • Marketing & Sales 
  • Customer Service 

From here, you can start to determine what decisions need to be made in each department. Think of planning your data-based decisions like a funnel, you start broad and gradually drill into precise information you need. 

Map it Out 

Now that you have a broad idea of what you want to accomplish, you’re ready to become a data-based decision maker. According to Super Office’s blog, you can use data to make decisions in 5 steps.   

  1. Determine and Prioritize Objectives 
  2. Find and Present Relevant Data 
  3. Draw Conclusions from the Data 
  4. Plan Your Strategy 
  5. Measure Success and Repeat 

Determine and Prioritize Objectives: 

Take a hint from ZIZO, and start by Zooming Out, what is the biggest piece of information that will provide you with the most insight towards your goals? Outline your Key Performance Indicators (KPIs) and determine what information you need to track those KPIs and where that information comes from. 

Staying at a view above the trees, consider all the pieces of data that you need to gain insights about each KPI.  Determine which KPIs are the most important to you and start mapping out what sources have the information you need to monitor them.  

Find and Present Relevant Data: 

When we’re considering massive amounts of information, there is typically way more available than necessary for business decisions and planning.  

So how do you decide what you need?  

This answer is deceptively simple; start big and reevaluate regularly, adding small additions until you have the big picture that you want to see.  

As you map out the large pieces of information that you need, the smaller data will become less and less overwhelming.

Learn to Swim 

Draw Conclusions from Data: 

Once you have the relevant information, you’re ready to finally turn your drown into something useful!  

Take the hard data that you’ve found and use it to draw insights about your KPIs. What is going the way you wanted it to? What isn’t? 

Plan Your Strategy: 

Evaluate the data and determine how the information would need to change to be better. Next, decide what factors will move that data in the right direction ad start mindfully making adjustments.

Measure Success and Repeat: 

Of course no business process is complete without evaluation. After implementing your strategy, pull the same data for the same KPIs, have they improved? 

If they haven’t, what other changes can improve the KPIs? What other insights would help you to create a better solution in the future? 

Repeat the process and continue to do so on a regular basis. Before you know it, you’ll go from drowning in data to driving business objectives with data! 

Let ZIZO Throw You a Line 

Still feel like you’re treading water? The process can be overwhelming, trust us – we know! ZIZO was developed to eliminate the entire headache causing process. 

By now, we know that aggregating and using your data is an incredibly powerful tool and performing data dives is a necessary and worthwhile way to use your resources in order to see your business grow. 

However, it is still time consuming to perform repetitive tasks every day to pull the reports you need on KPIs and business performance. Instead, automate the process with ZIZO!  

We connect all of your operating software into our common data warehouse, to eliminate the need for data dives. Using a centralized warehouse allows you to access all of your company’s relevant information without the hassle of jumping from system to system. 

In addition to the ease of access, one integrated data warehouse provides you with peace of mind knowing that the information is coming directly from it’s source, leaving little room for clerical and human errors.  

Once all of your information is housed in one place, you can enjoy a 360-degree view of your companies information in one place. Now, instead of spending 60% of your data dive trying to figure out what data you need and from where, you can quickly and efficiently pull reports from one easy dashboard. 

ZIZO utilizes company-specific needs to determine what type of reports we map for easy access. Then, we provide all stakeholders with a completely customized dashboard that provides quick views of the most important data to them. 

If swimming seems a little to exhausting for you, you don’t have to drown! Just float and let ZIZO do the work.